Overview
Join to apply for the Tom Ford Beauty LHR T5 Counter Manager role at The Estée Lauder Companies Inc.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Responsibilities
* Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
* Create and execute an agile business plan to recruit and retain customers through strategic targeting and in-store events.
* Lead in customer relationship management and motivate a high performing team.
* Drive progress through business planning and coaching to help team members reach their potential.
Qualifications
* Effective verbal and written communication skills. Excellent interpersonal skills.
* Quality customer service skills. Skilled at winning people over.
* Results oriented, with high drive to meet objectives and standards.
* Pursue goals beyond what is required or expected.
* Ability to sense others' development needs and bolster their abilities; anticipate, recognize, and meet customers\' needs.
* Handle difficult and tense customer service situations with diplomacy and tact.
* Guide the performance of others while holding them accountable.
* Cultivate and maintain extensive informal networks; model team qualities like respect, helpfulness, and cooperation.
* High attention to detail and strong organisational skills.
* Ability to work autonomously and contribute to the team; proactive and positive approach to work and tasks.
* Maintain confidentiality, tact and discretion when dealing with people.
* Retail sales experience; team leadership; degree of experience dependent on business/store size.
* Experience in strategic planning and execution; ability to develop financial plans and manage resources.
* Working knowledge of computerised systems including email and Microsoft Excel.
Job details
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Personal Care Product Manufacturing
Location
Hounslow, England, United Kingdom
This role is based in Hounslow, England, United Kingdom.
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