Job description
Food Technical Support Manager
If you are passionate about food safety and quality and thrive on problem-solving and building strong relationships with customers and suppliers, this would be a perfect opportunity to be part of a global organisation who offers genuine opportunity for progression and development.
The role of the Food Technical Support Manager is to be the first point of contact for all technical queries relating to product complaints and non-conformances. This is a key role in ensuring compliance with food safety regulations while maintaining excellent relationships with stakeholders.
Some Key duties and responsibilities will include (but not be limited to):
1. Develop and maintain strong relationships with customers and suppliers, ensuring all technical objectives are met.
2. Handle customer complaints, ensuring they are logged, investigated, and responded to in a timely manner, while also identifying trends.
3. Investigate and resolve customer technical enquiries efficiently and effectively.
4. Work with suppliers to resolve technical issues, ensuring corrective actions are in place.
5. Monitor and report against key performance indicators (KPIs) at both business unit and company levels.
6. Ensure due diligence and compliance with all legal and food safety requirements across our supplier base.
7. Maintain systems and procedures to ensure customer and supplier specifications meet agreed standards and deadlines.
8. Support the technical team by sharing workloads during peak periods.
9. Oversee compliance with customer Codes of Practice, Specifications, and Policies, ensuring best practices are implemented.
10. Manage all key supplier technical information, ensuring visibility and accessibility for relevant personnel.
11. Liaise with Port Health when necessary.
Key Skills and Experience:
12. Strong multitasking and project management skills.
13. A degree (or equivalent) in food science or a related subject OR at least 3 years of experience in a technical role within the food industry.
14. Exceptional verbal and written communication skills
15. Excellent presentation abilities.
16. Effective time management to meet critical deadlines.
17. A proactive and solution-focused approach.
Based in Malvern, our client offers an excellent and supportive team environment, opportunities for development and progression and a salary of c £40k + excellent benefits.