Credit Controller
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Chelmsford
FullTime-OfficeBased
GeneralResponsibility
WorkingwithintheOperationsDepartment,providingsupporttotheClientManagement teamsforproactivemanagementofaportfolioofclients.
TodeliverexceptionalClientservice,maintaininternalandClientrelationships,andeffectivelyidentifyanyriskstopreventlossofincomeandreputationtoourbusiness.
Responsibilities
CreditControl:
Todeliverandmaintainproactiveandeffective.
collectionsprocesses,whilstdeliveringexcellentservicetotheClients.
Toensurecollectionandfollow-upcallsaremadewithin agreedtimescales.
Toensureadequatelevelsofverificationaremaintained
ontheClient'sLedgersatalltimes.
Torecordandmaintainup-to-datedebtorcontact
details
Torecordandmaintainthedebtordiaryandcollection
notesontheoperatingsystem.
Toassistthedataprocessingteambyobtaining
remittanceadviceandallocationdetailsforexpected
debtorreceipts.
Toidentifyanysalesledgerqueriesandworkclosely
withtheClientManagementteamstoensurethat
Clientsresolvedisputesquicklyandareawareofany
difficultrecoverysituationsthatmayrequirelegal
action.
Maintainingfirst-classClientrelationships,ensuringthat
excellentlevelsofservicearedeliveredsothattheClient
Satisfactionlevelsremainhigh.
TomakerecommendationsonhowtheCreditControl
functioncanbeimproved/enhanced.
RiskManagement:
Toensurethesecurityoffundsatalltimes,
minimisingclientlossesandbaddebts.
ToworkcloselywiththeClientManagementteamsin
reviewingandscrutinisingdebtcollectabilityand
recoverabilitydaily.
ToprovideregularfeedbacktotheClientManagement
teamsaboutanydebtissuesthatmayimpactupon
securityorclientretention.
MaximiseIncome:
Toidentifyandintroducenewbusinessopportunities
whereappropriate.
InternalCustomers:
ToworkcloselywithallotherDepartmentstoensure
thattheOperationsdepartmentrunsinanefficientand
shouldbeescalatedtoseniormanagement
immediately. xsngvjr
Toprovidestafftrainingwhereappropriate.