Overview
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Assistant Head Housekeeper, you will report to the Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.
WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more. We offer opportunities for career progression, training, mentoring and extensive experience to help you progress through the company. Benefits include a fixed hours contract with guaranteed hours, plus additional incentives and support.
Responsibilities
* Check rooms to company standard
* Improve productivity and efficiency of room cleaning
* Analyse guest data to plan resources and materials required to meet operational requirements
* Maintain strong working relationships with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
* Identify ways to improve Guest Satisfaction
* Adhere to Health and Safety Policy, keep all work areas neat and well organized; COSHH/Manual Handling
* Recruit, train, manage and monitor team performance daily/weekly
* Deliver and exceed financial targets
* Manage expenditure and payroll to ensure budgets are achieved
* Participate in training to improve skills and performance
* Solve routine challenges that occur on the job
Benefits
* Life Insurance
* DiscountStore with discounts from ASDA, O2 & more
* Discounted hotels and flights
* Employee Assistance Programme, including HSF Assist
* Low-cost health insurance
* Full workplace pension scheme
* 28 days holiday
Requirements
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers exceptional development and potential to progress, apply now.
We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.
Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215
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