Salary: £29,000 - 30,000 per year Requirements: Professional, approachable and leads by example Strong communication, problem-solving and decision-making skills Organised, flexible and able to work under pressure Proactive, results-driven with a strong safety and continuous improvement mindset IT infrastructure or IT support experience Strong technical troubleshooting skills (PCs, scanners, printers, mobile devices) Proficient in Microsoft Word, Excel and Visio Experience managing hardware repairs and vendor returns Excellent customer-facing and interpersonal skills Experience in automotive or fast-paced manufacturing environments (desirable) Exposure to SCADA, ERP, MES, PLC or Linux systems (desirable) Experience with IT helpdesk software, SQL/Postgres, Power BI or development languages (desirable) Responsibilities: Maintain and support manufacturing software applications, including MES Provide strong shop-floor support, working closely with operations, quality and production teams Deliver first-line support for manufacturing software and hardware to ensure continuous operations Work with the MES Analyst to develop, improve and support manufacturing systems and CI projects Train and support key users, providing cover when required Create and maintain system documentation, work instructions and SOPs Support cross-functional teams with quality issues, root cause analysis and corrective actions Develop and maintain databases, reports and data visualisations to support KPIs and improvements Liaise with Global IT, MES teams, suppliers and external partners on production-critical issues Participate in production and departmental meetings to ensure effective communication Support general IT service desk activities when required Drive continuous improvement of IT processes, ensuring compliance, safety and housekeeping standards Participate in the on-call rota and carry out other duties appropriate to the role Technologies: ERP Excel Hardware Support Linux Mobile PLC Power BI SQL More: We are recruiting for a permanent MES Technician (IT Support) based in Banbury. This hands-on role requires a strong shop floor presence, supporting critical manufacturing software and hardware systems to ensure smooth, continuous production. We offer 25 days of holiday, plus bank holidays, a share scheme, an employee assistance program, free on-site parking, a pension scheme, workwear, and participation in our company share participation scheme. last updated 7 week of 2026