Overview
Job Description
Location: Headingley Hall Care Home, 5 Shire Oak Road
Responsibilities
* Delivering the Vision
Treat all customers and employees with equality, dignity, and respect. Encourage challenging discrimination and harassment.
* Quality Management
Demonstrate pride in the job and organization. Maintain a professional appearance according to uniform standards. Follow care plans and Quality Management System guidelines. Assist in maintaining cleanliness and appearance of Headingley Hall. Ensure health and safety through best practices and Westward Care guidelines. Complete paperwork accurately and within agreed timeframes.
* Being part of the Team
Work effectively with team members to deliver customer care and ensure smooth operation. Share knowledge, skills, and information to enhance customer experience. Participate in training and development as required.
* Communication
Provide timely information and feedback to the Care Manager. Use various communication methods to meet customer needs and build relationships. Maintain confidentiality. Attend team and individual meetings as required.
* Customer Service
Support independence and dignity in care delivery. Encourage customers to participate in social and leisure activities. Address issues identified by customers, employees, and visitors promptly. Identify opportunities for service improvement and communicate ideas to the Care Manager. Create a welcoming environment for customers and visitors. Anticipate customer needs and prioritize customer satisfaction. Treat internal customers with the same respect as external customers.
* Profitability and Growth
Manage resources effectively to minimize waste and deliver high-standard care. Identify opportunities for efficiency and effectiveness in role and as a team. Promote Headingley Hall’s services and facilities.
* Additional Information
Expected to cover shifts for sickness and holidays. Required to work unsocial hours, including nights, weekends, and Bank Holidays as necessary. Flexibility essential due to 24/7 service operation. Job description subject to review and changes in consultation with the post holder.
Qualifications and Requirements
* Level of DBS disclosure required: Enhanced
About The Company
Passionate about making a difference
Here at Westward Care, we all share the same ambition – to deliver the very best care and support. It’s our aim to make a real difference, always prioritising health and happiness in everything we do. And with our on-going training and development, we’re always learning new ways of meeting the changing needs of older people.
Company Culture
Quality. We aim high when it comes to our care and our facilities. We settle for nothing short of excellence.
Respect. We give all our residents the freedom to live a full and active life, respecting their privacy and dignity, giving them the support they need to control their own lives.
Integrity. We take pride in our openness and honesty, keeping the promises we make to our residents and to each other – building confidence and trust.
Service. Customer Service defines everything about our approach to care and support. We always go the extra mile for our residents and their families.
Criteria
Required Criteria
Desired Criteria
Closing and Employment Details
* Closing Date: Tuesday 31st March, 2026
* Contract Type: fulltime
* Salary: £12.43 Hourly
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