Job Description
IT Helpdesk Engineer
Aberdare Full-time, onsite + 1 other location
Salary: £27,000 - £35,000
A growing UK-based business is seeking an experienced IT Support Engineer to join its established internal tech support function. This is a fantastic opportunity for a proactive and hands-on IT professional to contribute to the smooth running of IT operations across multiple locations.
The role is primarily based in Aberdare with a day on site in one other location, and occasional travel to other regional sites. A full driving licence and access to your own vehicle are essential (business mileage is reimbursed).
You'll be supporting a broad range of systems and technologies and helping users at 1st and 2nd line level across a variety of technical issues.
What you’ll be doing:
* Acting as a key point of contact for day-to-day IT support across multiple business units
* Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software
* Managing new device deployments using Windows Autopilot and Microsoft Intune policies
* Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.)
* Managing and maintaining access controls through Active Directory and Azure Entra ID
* Providing user support for Sage 50 and Sage 200 systems
* Troubleshooting user issues on Microsoft AVD
* Supporting mobile device users across Android and Apple platforms
* Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM)
* Assisting with basic network troubleshooting including VLAN and subnet knowledge
* Managing permissions within SharePoint and printer configurations
What we’re looking for:
* 3+ years of experience in an IT support role, covering both 1st and 2nd line issues
* Strong working knowledge of Microsoft Windows 10/11, Microsoft 365, and remote support tools
* Experience supporting cloud-based tools such as Microsoft Intune, Autopilot, and Azure Entra ID
* Good understanding of core infrastructure technologies including Active Directory, remote desktops, and networking fundamentals
* Excellent troubleshooting and customer service skills
* Ability to work independently across multiple sites with minimal supervision
* Strong documentation and organisational skills
Desirable Skills:
* Experience with Datto RMM configuration
* Exposure to MDM (Mobile Device Management) platforms
* Microsoft Access scripting and database support
* Experience with VOIP systems (e.g. Gamma Horizon, GoTo.com)
* Microsoft Power Platform (Power BI, Power Automate, etc.)
* SharePoint site development and advanced permissions management
* Familiarity with protocols like FTP and SMTP
Benefits include:
* 27 days annual leave + bank holidays
* Business mileage reimbursement
* Work with a supportive, collaborative internal tech team
* Company Pension
* Life Cover