Job Description
Starting ASAP - Swansea - Hybrid Working - Must pass DBS Check - Welsh Essential
Your new role
* Receive and Log Incidents: Handle incoming calls, emails, and other enquiries from end users.
* Categorise and Prioritise: Classify incidents based on impact and urgency.
* Troubleshoot: Use technical knowledge to diagnose and resolve issues.
* Escalate: Refer complex or unresolved cases to higher-level support.
* Update Tickets: Maintain detailed records of incident progress.
What you'll need to succeed
o Ability to communicate in the medium of Welsh (desirable)
o Basic understanding of helpdesks, platforms and underlying technologies.
o Excellent customer service skills
o Think critically and creatively to find solutions.
What you'll get in return
o £17.01 per hour
o 12 week temporary role with possible extension
o Hybrid working
o DBS check is covered by agency.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4791790