About The Role
Denplan Helpline and Emergency Customer Advisor – 12 month Fixed Term Contract
Location: Hybrid with travel to Andover office as needed.
Salary: £26,936 (£14.80 per hour).
Hours: Monday to Friday 9am to 5pm.
We’re not just an average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. We are the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
This is a predominantly telephone-based role where you’ll help customers access emergency dental appointments quickly and efficiently in times of need.
What You’ll Be Doing
* Handling customer calls through our 24-hour emergency helpline.
* Providing reassurance and support to customers in urgent situations.
* Arranging emergency dental appointments with practices.
* Processing customer information accurately in line with policies and procedures.
* Delivering a positive and professional customer experience.
Benefits
* Group bonus scheme.
* Generous pension with a 6% pension gift from us.
* 36 days holiday (with the option to buy and sell a further 5 days).
* Flexible benefits pot (choose against benefits such as critical illness, private healthcare scheme, shopping vouchers and more).
* Your own health plan.
* Access to a wellbeing hub.
* Shopping discounts.
* Recognition awards.
* Give as you earn.
* 3 volunteering days.
About You
* Confidence communicating over the telephone.
* A kind, empathetic, and customer-focused approach.
* Strong attention to detail.
* Ability to work independently from home.
* Good problem-solving and organisational skills.
* Private workspace and reliable internet connection.
This role would suit someone who enjoys helping others, remains calm under pressure and takes pride in delivering excellent customer service.
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