Who We Are
Welcome to Müller UK & Ireland, a family-run dairy business where expertise meets passion! Dairy is a vital part of a healthy diet, and we take immense pride in meeting the nutritional needs of millions every single day. Our business is divided into three key areas:
* Müller Milk & Ingredients (MMI): Producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British farms.
* Müller Yogurt & Desserts (MYD): The creative team behind beloved products like Müller Corner, Müller Light, and Müller Rice, bringing joy with every spoonful.
* Müller Milk & Ingredients Distribution (MMID): The logistics wizards delivering over 1 billion litres of milk annually to more than 5,500 locations across the UK.
Together, we’re on a fast track to growth, powered by passionate individuals who care about quality, sustainability, and making every day delicious!
Why Müller?
At Müller, milk flows through everything we do—from farm to factory to fridge. But the real magic comes from our people, working collaboratively to put smiles on faces everywhere. As the UK's most popular dairy brand, we’re committed to making a positive impact on our planet, our partners, and our people.
Join a vibrant culture that’s bold and entrepreneurial, with opportunities waiting for you. Plus, enjoy a range of benefits and bonuses that sweeten the deal!
Join Our Team as a Technical Support Analyst
Location: Market Drayton / Hybrid - 3 days on-site per week
Contract: Full-Time, Permanent
Hours: Monday-Friday (40 hours)
With over 31,000 employees across Europe, Müller is a family-owned business dedicated to quality, innovation, and growth. We produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavored milk.
We’re on the lookout for an experienced Technical Support Analyst to join our 2nd line support team. In this role, you’ll be pivotal in resolving escalated technical issues, supporting IT operations, and ensuring a seamless service for end users. This is your chance to deepen your technical expertise and contribute to service improvement initiatives!
Your Challenge
As a Technical Support Analyst, you’ll deliver high-quality 2nd line support and ensure a smooth IT experience across the organization. Expect regular travel to various Müller locations to provide hands-on support where it’s needed most.
What You'll Do
* Provide 2nd line support for incidents and service requests.
* Troubleshoot hardware, software, and infrastructure issues within SLAs.
* Collaborate with 1st and 3rd line teams to resolve complex issues.
* Own tickets end-to-end with clear communication to users.
* Document solutions, known issues, and contribute to the knowledge base.
* Travel frequently to various Müller sites for on-site technical support.
* Conduct routine system checks, updates, and maintenance.
* Support user accounts, device provisioning, and software installations.
* Monitor system alerts and escalate critical or recurring issues.
* Manage the full End User Device asset lifecycle.
* Participate in change management and service improvement discussions.
* Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).
* Apply security patches and maintain accurate documentation.
* Share lessons learned to support ongoing team development.
What You'll Bring
* A technical college degree or equivalent.
* Working knowledge of ITIL processes.
* Strong troubleshooting skills in a MS Windows environment.
* Familiarity with network troubleshooting and system monitoring tools.
* Willingness to join an out-of-hours rota.
* A high level of flexibility and readiness to travel regularly to other Müller locations.
The Process
Join us at Müller and be part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career!
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