PS Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Support Engineer on a full-time, permanent basis to join their team in Great Yarmouth. Role Summary: In this role you will be responsible for providing first line technical support for a range of sonar products. Main Responsibilities: * Provide outstanding technical support to customers by telephone, email and occasional customer visits. * Assist in solving customer’s technical issues together with support from the Engineering Team. * Provide on-site demonstrations of our sonar products to support sales. * Carry out installation, commissioning and upgrades of products. * Report on opportunities for product improvements. * Ensure communications from customers receive a response within acceptable time frame. * Promote improvements, upgrades and aftersales opportunities to customers. Person Specification: * Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively. * Analyse complex issues and problems and come up with rational judgments. * Demonstrate specialist knowledge and expertise in own area. * Communicate in a clear, precise and structured way. * Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals. Qualifications and Experience: * Technical education in a relevant discipline to sonar products. * Demonstrable hands-on experience of sonar survey equipment in the field or base. Working Hours & Benefits * Monday – Friday (flexible working hours) * Health care, enhanced pension scheme, death in service benefits * Excellent remuneration * 25 days holiday allowance plus statutory bank holidays * Flexitime with the ability to take an additional day’s leave each month * Private medical insurance * Worldwide Travel insurance for employee * Pension with matched contributions up to 8% * Death in service benefit * Sick pay * Bike to work scheme * Employee assistance scheme * Free electric vehicle charging on site * Annual bonus based on Company profit * Wellbeing events. Although office based the role may require occasional travel to support global customer base. If this is a role you are interested in, please apply online ensuring your CV is up to date. Alternatively, please apply directly by emailing your CV