Overview
We\'re hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team. The Air Logistics Customer Care Team Lead is responsible for ensuring that our customers and team experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence.
Responsibilities
* Maintains and enhances customer services by ensuring procedures are followed and systems used correctly by the SGAL team.
* Follow any new systems procedures within the department.
* Answering the phone in a professional and timely manner (within 3 rings). A good telephone manner is essential.
* Take job orders from clients, including routing, classification of service type, and establishing a deadline.
* Familiarize yourself with all special services we can offer and ensure customers are given all options available.
* Staff time keeping and verbal communication with staff when required.
* Assist out of hours to maintain correct cover staff levels in the event of staff sickness.
* Implement any new systems within the department / team.
Qualifications and Experience
* Experience in the Aerospace field is preferred.
* Extensive customer service experience within freight forwarding is a must, preferably in air logistics.
* Excellent knowledge of international and domestic airline routings, geography and time zones.
* Understanding of the aviation industry and delivering time-critical shipments using all available services.
* Experience in leading and managing a team.
Work Details
* Ability to work in shifts 4 days on, 4 days off from 7 pm until 6:30 am. Night allowance is included in the package.
Benefits and Company Information
* Contributory Sterling pension plan (part of the Kuehne + Nagel group).
* Route 2 Rewards scheme offering discounts, benefit information, recognition, and a wellbeing centre.
* Employee Assistance Program providing access to 24/7 GP, legal and financial advice, and mental health counselling for employees and their immediate family.
* Gold Covenant holding employer; forces-friendly employer recognizing skills, expertise, and value service leavers bring to the organization.
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