Annual wage £14,972.00 Working week All details of days and times will be confirmed upon interview. Total hours per week: 37.5 Expected duration 16 Months Possible start date 10 Jun 2024 Date posted 07 May 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000249105 Positions 1 available What you will do in your working day Principal Duties: Triaging incoming incidents, requests, changes and problems in the IT service management system, ensuring that information held is accurately updated, maintained and actioned appropriately Troubleshooting incidents through to resolution; escalating where necessary Providing IT support to employees and students in a first and second-line capacity Resolving IT incidents Conducting standard IT changes Conducting proactive and reactive maintenance, including asset management audits To ensure that IT security implications are fully prioritised, whether arising via BAU, incidents, service requests, or planned changes Assisting with IT procurement sourcing activities where required The training you will be getting Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. What to expect at the end of your apprenticeship 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Rewards package: Access to Government or Teachers Pension Scheme Benefits: Generous annual leave entitlement of 30, 35 or 42 days (dependent on contract), plus bank holidays Sports facilities, including a fully-equipped gym (Bispham Campus) Flexible working hours Free 'healthy' breakfast - (dependent on campus) Cycle to work scheme Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental, Windows 10/11 experience, MS Office and MS Teams skills Qualifications GCSE or equivalent any subject x3 (Grade 4 (A-C)) Essential GCSE or equivalent English (Grade 3 (D or above)) Essential GCSE or equivalent Maths (Grade 3 (D or above)) Essential