Overview
Customer Service Assistant / Sittingbourne / Hybrid
My client in the retail display space are currently seeking a Customer Service Assistant to join their team on a permanent basis. The main purpose for this role is to progress customers orders through the system and work with internal teams to ensure the project goes smoothly.
Responsibilities
* Communicating with clients and providing excellent service
* Process sales orders and purchase orders
* General administration duties
* Creating packing lists and export documentation
* Updating customer databases
* Preparing reports on KPIs
* Attending customer meetings with internal and external stakeholders
Essential Skillset
* Experience working on export documentation
* Good knowledge of Microsoft Office applications especially Excel
* Experience on ERP systems/databases
* Great customer service skills
* Experience of communications with customers both on the phone and written
Benefits
* Hybrid working following completion of training period
* On site gym
* 25 days holiday plus bank holidays
* Flexi time policy
* Team events
* Future progression opportunities
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