Description Proposed Interview Date: Week Commencing 20 April 2026 Closing Date: Sunday 12 April 2026 Contract Type: Permanent Salary: FC4 £26,786.83 - £29,170.80 (Pro-Rata) Working Pattern: 25 or 35 hours per week (2 posts available) Location: Bankhead Central, Glenrothes Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement. Job Details This role is based within the Community Alarms & Out of Hours Team. There are 2 positions available, please ensure you advise on your supporting statement which position you would like to be considered for. Position 1 - working 35 hours per week on a 4 on / 4 off basis, the hours will either be from 08:00-18:30 or 11:30-22:00, shifts are allocated at least 4 weeks in advance through our workforce management system. Position 2 - working 25 hours per week, Monday to Friday, the hours will be 17:00-22:00. In addition, you will be expected to work a share of public holidays, including Christmas and New Year to which there are additional pay enhancements for. You will earn a competitive salary of £26,786.83 - £29,170.80 (pro-rata) and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail. This role is based within the Contact Centre, within the Community Alarms & Out of Hours Team who handle calls for various services including Social Work, Homelessness, Housing & Property Repairs, Environment, Transportation and Community Alarms. This is a Customer Service based role, you are required to be customer focused and provide excellent customer care whilst dealing with multiple call types including emergency situations. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact. A link to the role profile is included below. You will find more information about the job and the type of person we are looking for. The Person You should have experience of providing excellent customer service and have good communication skills which includes written correspondence. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is essential. You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs. You must also have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and have problem-solving skills. You must have the ability to provide a regular and effective service and display a flexible attitude to work and change with a positive, pro-active approach. Further Information Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services. Directorate Information - Council Department information Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial. Alternative Formats - Job information can be made available in alternative formats, to make a request please e-mail transactions.recruitment@fife.gov.uk. For further information please contact: Lilian Gill - Lilian.Gill@fife.gov.uk, Alan Reid - Alan-w.Reid@fife.gov.uk or Stewart Purdy - Stewart.Purdy@fife.gov.uk