Responsible to:
Reporting to the Aftersales Manager
Main Purpose of the Role:
The main purpose of this role is to offer first line assistance to all AMMANN UK Asphalt & Concrete Plant customers, helping them with procuring the spare parts/components they need for their plant repairs, maintenance or retrofitting projects.
Assisting with customer parts enquiries & orders, plus upselling other parts, components or accessories to drive revenue levels. You will also promote & sell asphalt plant parts to both new & existing customers.
This key role requires the post holder to build strong customer relationships with all AMMANN clients, plus the internal engineering team. You will on occasion need to present an alternative parts solution to the customer, plus frequently liaise with customers, engineers, managers & directors, delivering a highly professional parts service that meets all customer requirements.
Duties:
– Take parts/components enquiries/orders over the telephone & email, upselling wherever possible, to drive revenue/profits.
– Advise customers on the best parts required to complete their specific works
– Give customers the required technical & specification details for specific parts
– Source alternative parts (like for like) if standard parts aren't readily available
– Answer all in-coming calls & respond to email messages promptly
– Maintain correct off the shelf parts availability & distribute parts accordingly
– Receive & check in all parts deliveries on to our ERP computer system (data entry)
– Take parts orders/enquiries from internal field service engineers
– Ship parts using couriers / hauliers to remote field-based engineers & customers
– Ensure parts for service jobs are proactively picked in readiness for the engineers
– Ensure return to stock any parts not required
– Build strong & positive relationships with all AMMANN UK customers
– Chase open orders with the factories & update customers on delivery times
– Present a professional image, plus always portray a polite & courteous manner
– Complete all appropriate parts paperwork
Attributes Required:
– Parts background is desirable, but we would consider candidates with general knowledge of parts or with an interest in Engineering / Manufacturing
– Knowledge of plant and machinery would be advantageous
– Strong customer service / sales skills, a professional communicator
– Knowledge of ERP systems (SAP / SAGE) is ideal, training given
– Full driving licence & own car required, due to the location of this role
– Teamwork, ability to work confidently within a group and on own initiative
– Proficient in Microsoft Office, to include Outlook, Word and Excel
– Step in to provide administrative support wherever needed to ensure business continuity