We are seeking a proactive and results-driven Cleaning Manager to lead our commercial cleaning operations. The successful candidate will be responsible for managing a team of cleaning staff, maintaining excellent client relationships, and driving business growth. The Cleaning Manager will ensure that all cleaning services meet the highest quality standards, comply with health and safety regulations, and align with our company's values and goals.
Key Responsibilities:
* Team Management:
* Recruit, train, supervise, and motivate a team of cleaning staff. Conduct regular performance evaluations, provide feedback, and develop staff through continuous training and support. Foster a positive and productive work environment.
* Client Relations: Build and maintain strong relationships with existing clients. Act as the primary point of contact, ensuring client satisfaction through regular meetings, updates, and prompt resolution of any issues or concerns.
* Business Development: Identify and pursue new business opportunities to expand our client base. Prepare and present proposals to potential clients, and participate in contract negotiations. Develop strategies to increase market presence and achieve business growth targets. Develop and manage cleaning schedules to ensure efficient coverage of all client sites. Adjust schedules as needed to accommodate client needs and special requests. Coordinate staff to cover absences and ensure seamless service delivery. Conduct regular site inspections to ensure cleaning services meet established standards and client expectations. Address any deficiencies and implement corrective actions to improve service quality. Ensure all cleaning operations comply with health and safety regulations. Conduct risk assessments, implement safety protocols, and provide training to staff on safe cleaning practices. Oversee inventory management, ensuring cleaning supplies and equipment are adequately stocked and maintained. Optimize resource allocation to maximize efficiency and minimize costs. Monitor and manage the cleaning operations budget. Control costs, ensure efficient use of resources, and identify opportunities for cost savings without compromising service quality. Maintain accurate records of cleaning activities, client interactions, incidents, and staff performance. Prepare reports for senior management, highlighting operational performance, client feedback, and business development activities.
Cover Cleaning: You would be responsible for covering any sickness or holiday cover that was required.
Qualifications and Skills:
* Scheduling and Coordination:
* Quality Control:
* Health and Safety Compliance:
* Resource Management:
* Budget Management:
* Reporting and Documentation:
* Proven experience in a cleaning management or supervisory role, preferably within the commercial cleaning industry.
* Strong leadership skills with the ability to inspire and manage a team effectively.
* Excellent interpersonal and communication skills, with a strong focus on client service.
* Demonstrated experience in business development and sales, with the ability to identify and secure new business opportunities.
* Strong organizational skills and the ability to manage multiple tasks and priorities.
* Knowledge of health and safety regulations related to cleaning.
* Proficient in using cleaning equipment, chemicals, and software for scheduling and reporting.
* Ability to work independently and make sound decisions under pressure.
Job Type: Full-time
Pay: From £26,000.00 per year
Experience:
* cleaning: 4 years (required)
Licence/Certification:
* Driving Licence (required)
Work Location: On the road