Overview
We are looking for a compassionate, experienced administrator who can work unsupervised, using their own initiative and judgement to prioritise workload. A problem-solver who can navigate the complexities of a healthcare environment with a calm attitude. Flexible and committed team player with excellent communication and interpersonal skills to build effective working relationships.
This is a dynamic position where you will rotate through various areas, including the Surgical Reception Unit, Pre-assessment Clinic, Theatre Reception, and Grafton Way—all located within the UCLH buildings. A flexible approach to working hours is required, with core hours between 6:30am and 5:00pm. Early morning starts from 6:30am are required to fulfil the rota in some areas.
Responsibilities
This role is about more than just administrative tasks; it’s about being a vital part of a patient\'s healthcare journey. You’ll be the central hub of a busy clinical team, coordinating everything from patient appointments to data management. You’ll be the first point of contact for patients who may be anxious or stressed, and your ability to communicate clearly and empathetically will directly impact their experience. You\'ll use problem-solving skills to manage complex inquiries, proactively identify potential issues in patient care, and ensure seamless communication across teams, escalating any complex issues to the line manager.
This is a fantastic opportunity for a highly organised and empathetic individual to join our team. We are looking for an experienced administrator with excellent communication and problem-solving skills who is proactive, can work autonomously, and also be a collaborative team player.
Qualifications / Ideal Candidate
The ideal candidate will have a proven track record in coordinating care pathways, managing data effectively, and supporting clinical teams in a fast-paced environment. Your ability to supervise and mentor new starters will be essential to maintaining our high standards. You will be instrumental in ensuring a smooth and efficient service, ultimately contributing to the best possible patient experience.
About UCLH
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services to people from the local area, throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
* University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
* National Hospital for Neurology and Neurosurgery
* Royal National ENT and Eastman Dental Hospitals
* University College Hospital Grafton Way Building
* Royal London Hospital for Integrated Medicine
* University College Hospital Macmillan Cancer Centre
* The Hospital for Tropical Diseases
* University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world-class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net-zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
This advert closes on Wednesday 8 Oct 2025
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