Overview
As House Manager, you'll be the friendly, professional point of contact for homeowners and their families. Your key focus will be supporting a safe, welcoming and independent lifestyle for our residents.
Responsibilities
* Welcoming new homeowners and helping them settle into their new homes
* Providing a front-of-house service and engaging warmly with all visitors
* Being the first point of contact for residents and offering assistance, guidance, or support
* Managing supplier relationships to ensure smooth day-to-day operations
* Acting as the face of McCarthy Stone for homeowners' families and friends
* Handling resident concerns with sensitivity, confidentiality, and respect
* Overseeing estate management, including communal areas, gardens, and grounds
* Supporting the development of a strong community through organising social events and regular resident meetings
* Ensuring compliance with all Health and Safety requirements
Qualifications and Skills
* Excellent communication skills and a proactive attitude
* Previous experience in a customer-facing or service management role
* Professionalism and a commitment to high-quality service
* Ability to manage variety, take initiative in a busy environment
* Problem-solving ability and the capacity to remain calm under pressure
* Comfort using Microsoft Word, Outlook, and other basic digital tools
* Awareness of basic Health and Safety (training provided)
* Hold or be willing to obtain first aid qualifications (training provided)
Benefits & Other Details
* Salary: £21,490.34 (actual) plus bonus and excellent benefits
* Group personal pension and life assurance
* Employee Assistance Programme
* Flexible working hours
* Work in beautiful surroundings
* Generous annual leave (25 days, rising to 28 days) plus bank holidays
* Access to our employee discounts platform (gift cards, supermarkets, restaurants, and more)
* Location: West Bridgeford, Nottinghamshire
We do not currently offer sponsorship - applicants must have the right to work in the UK.
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