Salary: £40,000 - 80,000 per year Requirements: Typically 3–5 years as a Business Analyst, with specific experience in legacy ITSM migrations (Remedy to ServiceNow preferred) ServiceNow Certified System Administrator (CSA) is often required Certified Implementation Specialist (CIS) in ITSM or HRSD is highly advantageous Proficiency in ServiceNow Reporting, Performance Analytics, ITIL frameworks, and Agile/Scrum methodologies Strong stakeholder management and communication skills Ability to explain technical concepts to non-technical audiences Responsibilities: Act as the primary bridge between a legacy Remedy system and the new ServiceNow platform Conduct in-depth discovery of existing Remedy reports, dashboards, and data structures to identify critical dependencies and data volumes Perform detailed gap analysis to identify discrepancies between Remedys legacy reporting and ServiceNows out-of-the-box capabilities Translate business needs from legacy formats into functional specifications, user stories, and technical requirements for the ServiceNow development team Define data mapping between Remedy fields and the ServiceNow Common Service Data Model (CSDM) to ensure reporting accuracy Design and build interactive ServiceNow dashboards that replace static Remedy reports, utilizing modern visualizations like scorecards and trend lines Lead the transition from Core UI reporting to the Platform Analytics Experience, ensuring historical data and filters migrate successfully using tools like the Migration Centre Drive User Acceptance Testing (UAT) sessions with business users, creating test scripts to validate that migrated dashboards meet original business goals Oversee the cleansing and validation of migrated data to ensure integrity within the new ServiceNow production environment Technologies: ITIL ITSM ServiceNow UX UI Design More: We are seeking a specialist Business Analyst for a ServiceNow implementation programme in the Midlands. This role is crucial as it bridges the gap between our legacy Remedy system and the new ServiceNow platform. We offer a dynamic team environment, with an initial contract period of 3 months, starting as soon as possible. This is an exciting opportunity to contribute to significant legacy migration projects and modernize our reporting capabilities. last updated 16 week of 2026