Operations Manager MSC
As part of Mitie Cleaning & Environmental Services, the Operations Manager MSC leads operational delivery across designated regions, ensuring service excellence, strong financial performance, and effective team leadership across specialist and general cleaning operations.
Key Responsibilities
* Lead operational delivery, ensuring high-quality cleaning services and strong customer satisfaction.
* Line-manage team leaders and operational teams, providing coaching,feedbackand development support.
* Ensure KPI, SLA and compliance requirements are consistently met across all contracts.
* Maintainstrong financial management including labour planning, P&L awareness and cost control.
* Coordinate subcontractor activity, ensuring efficient and compliant service delivery.
* Build andmaintainstrong client relationships, acting as a trusted main point of contact.
* Champion system adoption including Servicetrac, CASH and WP+ for performance and reporting.
* Support growth opportunities, retentionactivitiesand new service line development.
Person Specification
* Strong understanding of Health, Safety, Environment and Quality systems.
* Proven leadership experience managing dispersed operational teams.
* Strong commercial acumen with the ability to support budgeting and financial reviews.
* Excellent communication skills with the ability to influence and build relationships.
* Problem-solving ability with a proactive,organisedworking style.
* Full UK drivinglicenceand willingness to travel.
Health & Safety
* Follow all Group and company H&S procedures and use all equipment safely.
* Report hazards, incidents, deficiencies or training needs promptly.
Information Security
* Comply with Mitie information security procedures and report risks or incidents immediately.
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