Job overview
The Medical Education Department is responsible for the delivery, management and continuous development of high-quality, cost-effective medical education across the Trust, in line with General Medical Council standards, NHS England Workforce, Training & Education (NHSE WT&E) requirements, Kent, Surrey & Sussex (KSS) Deanery expectations, partner Medical Schools and the Trust’s strategic and operational objectives. The post holder works closely with the Medical Education Management Team to support the achievement of these requirements.
The Operational & Faculty Manager is a key member of the Medical Education Team, with responsibility for the effective day-to-day operational management of the Education & Training Centres. This includes coordinating centre activity, managing bookings, overseeing AV/IT and facilities, and ensuring that courses, conferences and teaching sessions are delivered safely, efficiently and to a high standard.
The post holder also provides essential governance support through the coordination of Local Faculty Groups, including planning programmes, preparing documentation, minuting meetings and producing reports for the Local Academic Board. In addition, the role contributes to service development, quality assurance and continuous improvement activity, supports faculty, supervisors and trainees, and promotes Medical Education services through effective communication, branding and engagement across the Trust and with external partners.
Main duties of the job
The Operational & Faculty Manager will work closely with the Director of Medical Education, Head of Medical Education, Medical Education Manager and Quality & Assurance Manager to support the delivery of high-quality medical education in line with General Medical Council standards and NHS England Workforce, Training & Education requirements.
The post holder will be responsible for the operational management of the Education & Training Centres, ensuring the effective coordination of bookings, courses, conferences and teaching activity, alongside oversight of AV/IT, facilities, health and safety and customer service standards.
The post holder will coordinate Local Faculty Groups, including planning programmes, preparing documentation, minuting meetings and producing reports for the Local Academic Board, thereby supporting training governance and assurance.
The role also contributes to service development, quality improvement, promotional activity and communication, working collaboratively with internal and external stakeholders to support faculty, supervisors and trainees across the Trust.
The position is for 37.5 hours per week, Monday – Friday, based on site in Tunbridge Wells Hospital.
Please see attached job description for further details.
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
to hear what our staff say.
Joining us includes a comprehensive benefits package:
1. At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
2. Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
3. Blue Light card eligibility
4. And more, additional benefits can be found in the benefits documents below
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person specification
Qualifications
Essential criteria
5. Degree level or equivalent experience
6. Evidence of continued professional development
Desirable criteria
7. Mental Health First Aider
8. Leadership Training
Experience/ Knowledge
Essential criteria
9. Prior experience in administrative roles within a dynamic and rapidly evolving setting
10. Proven ability in managing processes, quality and productivity
11. Advanced IT skills including proven abilities in using Microsoft Office Applications
Desirable criteria
12. Experience of working in an education & training environment
13. Experience of using AV/ IT equipment
Skills
Essential criteria
14. Communication Skills: Proficiency in written and verbal communication
15. Time management: Ability to organise, prioritise tasks, meet deadlines, delegate and multitask effectively
16. Teamwork
17. Problem-solving skills: Identify issues, analyse situations and implement effective solutions
18. Proven business planning ability
19. Dealing with complex/sensitive information - respond in an appropriate and confidential manner
20. Produce accurate minutes at meetings
21. Analytical skills to produce comprehensive reports
Desirable criteria
22. Ability of managing budgets
23. Change management