Administrator in Claims Assessment
Salary: £24,700 per annum
Private healthcare, life insurance, critical illness over, discounts, Employee Assistance Programme, casual dress code, social events & more!
You would be based in modern offices in Warwick with free parking and easy access to the A46, Warwick town centre, and walking distance from Warwick Parkway train station.
Hours: Monday to Friday, 8:30am–5:00pm (37.5 hours per week)
Hybrid – 2 days a week working from home
Excellent training and development opportunities
Supportive, collaborative working environment
We’re working with a highly respected insurance solutions company that partners with some of the UK’s top automotive dealer groups. This is an opportunity for someone with strong customer service and administration skills who is looking to develop their career within the insurance and claims sector.
The Role of an Administrator in Claims Assessment
As an Administrator in Claims Assessment, you’ll be the first point of contact for customers making GAP insurance claims. You’ll guide them through the process, liaise with insurers, solicitors, and loss adjusters to ensure they receive the best possible outcome.
Managing and progressing a caseload of GAP claims
Contacting customers to explain the process and provide updates
Negotiating with motor insurers to secure fairer outcomes for customers
Validating documents and maintaining accurate records
Providing empathetic, professional, and proactive customer service
We’re looking for candidates for this Administrator in Claims Assessment job who are:
Passionate about delivering excellent customer service
Strong communicators with great interpersonal skills
Highly organised, with strong attention to detail
Confident using Microsoft Office and CRM systems
Experienced in administration, customer service, or claims handling (insurance or motor claims experience is a bonus but not essential)