Job Opportunity: Switchboard Operator at The AA Red Star Merchant Hotel
The 5* AA Red Star Merchant Hotel is a harmonious blend of Victorian grandeur and Art Deco inspired sleek modernity. Located in the heart of Belfast's historic Cathedral Quarter, the hotel features an elegant Art Deco inspired wing and a range of exciting amenities.
We are seeking a Switchboard Operator to join our team, working to a 5 AA Red Star standard. If you're looking for a new challenge within the hospitality industry and want to be part of an established, passionate Front Office Team, this role is ideal for you.
The role will involve:
* Directing all internal and external calls on a busy switchboard
* Providing information on opening hours, offers, and hotel services
* Taking dining reservations for hotel outlets
* Assisting with room service orders from in-house guests
* Accurately recording and communicating messages
The essential criteria for this position:
* Courteous with a focus on high standards of customer service
* Detail-oriented, organized, and able to plan ahead
* Ability to multitask, lead, and make sound decisions in a fast-paced environment
* Flexibility to work evenings and weekends
The hours for this role are 32-40 hours per week.
Compensation: £12 per hour
Benefits offered by The Merchant Hotel include:
* Complimentary overnight stay with dinner and breakfast in The Great Room Restaurant (subject to contract)
* 20% group discount on food at The Cloth Ear, The National, and Little Wing Pizzeria
* Wellbeing initiatives including free counselling through our safe space
* Generous service charge
* Paid breaks
* 29 days holiday pro-rata, including your birthday
* Seasonal parties and gifts
* Classroom and online training opportunities
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