Do you want to be part of an organisation that makesa real difference to our local communities? Our family of services includingHerriot Hospice Homecare, Just B and Saint Michaels Hospice provide vitalsupport to people when they need it most. Our vision is of a community whereeveryone gets the care they need, want and deserve You can help make that areality.
We are an independent charity powered by localcommunities. Every day, we help to improve quality of life for people livingwith terminal illness, bereavement and mental health concerns, because ourbelief is that no one should suffer. Our incredible teams work together to makethis happen.
Main duties of the job
As a Senior Team HCA, youll be at theheart of our mission to deliver compassionate, high-quality, patient-centredhospice care. Youll provide holistic, evidence-based support to individualswith life-limiting illnesses, ensuring patients and families receive bothemotional and practical care during lifes most vulnerable moments. Acting as ashift leader, youll guide and mentor Healthcare staff, allocating tasks,ensuring care plans are delivered, and inspiring your team to provide the verybest standards of care.
To thrive, youll bring at least threeyears experience in a specialist care setting, ideally with two years leadingend-of-life care. Compassionate, resilient and highly organised, youll beconfident in clinical practice while skilled in leadership, mentoring anddecision-making. With strong communication skills, IT proficiency and a soundunderstanding of safeguarding, infection control and multidisciplinaryteamwork, youll be a role model for best practice. Above all, youll embodyour hospice values, compassion, dignity, inclusivity and professionalism andact as a positive ambassador for hospice care within the community.
About us
How we look after you
We put people first in all that we do, whichincludes our own team
Wellbeing and resilience support with a dedicatedteam by your side
Flexible and hybrid working for many roles
A supportive and caring environment
Opportunities to grow, develop and progress, withculture of lifelong learning
Job responsibilities
Job Purpose
To provide on-shift leadership and management of our Hospice Nurses and HealthCare Assistants to deliver patient-centred care and support.
To be part of the inpatient services management team to delivery serviceimprovements to clinical services.
To support others and to be able to independently plan and deliver patient-centredcare, working closely with patients and their families.
Key Responsibilities
Clinical Intervention
Places quality at the centre of care by providing evidence-based, individualised, andpersonalised support through holistic needs assessment, risk assessments, careplanning, and evaluation of all care interventions. Follows agreed care and supportplans and actively integrates theory and practice into daily work.
Demonstrates excellent communication skills and expertise in hospice care, includingthe ability to manage emotional distress for patients and their loved ones whenneeded.
Contributes to service development, promoting excellence in care.
Promotes clinical excellence through innovation, audit, evaluation, and research.
Maintains accurate patient records.
Leadership and people management
Forms part of the IPU Management team, delivering on service-led requirements, andleading the Hospice Nurses, Hospice Nurse Specialists and Hospice Health CareAssistants as required.
Takes the line management of Hospice Nurses and Hospice Health Care Assistants asis needed by the organisation.
To act as part of the management team on shift, providing decision-making andtroubleshooting.
To act as a manager on shift whenever required.
Effectively allocating work and maintaining responsibility for delegated tasks.
Demonstrates leadership through clinical expertise, delivering high-quality, person centred care and using a co-creating care approach with patients and their familiesaffected by life-limiting illnesses.
Contributes to the education and training of other healthcare professionals involvedin patient care.
Supports the development and promotion of the hospice, ensuring the delivery ofhigh-quality, cost-effective care.
Encourages patient and community involvement within the practice setting.
Collects accurate and comprehensive data to provide evidence of activity,outcomes, and quality.
Takes professional responsibility for ensuring effective communication between allservice providers across the care pathway.
Actively participates in multi-professional meetings, acting as a patient advocate andrepresenting nursing views.
Ensures that patients and their families are aware of the full range of resources andservices available through the hospice.
Develops skills in conflict resolution and negotiation to handle difficult or challengingsituations.
Supports the development of patient-focused education, including training tomanage treatment side effects effectively.
Develops new skills in response to emerging knowledge and techniques.
Works across professional boundaries, employing creative reasoning, positivity andproblem-solving.
Supports and manages change from a solution-focused place.
Governance
Participates in all governance meetings, such as the adverse events group, asneeded by the organisation.
Will undertake investigations, audits, policy and procedure reviews as required by theorganisation.
Professional Development
Acquires and applies clinical, technical, and evaluation skills through a broad and in-depthknowledge base.
Utilises clinical expertise, clinical judgement, creative thinking, and experience toenhance patient care, seeking support from others when necessary.
Takes personal responsibility for ongoing learning and development through reflectivepractice, self-appraisal, and actively engages with the learning and developmentopportunities provided by the hospice.
Special Features of the job
To deliver on time-specific projects for service improvements across clinical services.
To nurture and develop Hospice Nurses and Healthcare Assistants to deliver their roleseffectively.
To provide competencies and training as needed to Hospice Nurses and HealthcareAssistants to support in their maintenance of training requirements and continualprofessional development.
Working autonomously within a team, you'll deliver patient-centred and holistic care.
Our service operates 24/7, 365 days a year, with clinical roles rostered to ensureround-the-clock coverage. Although rosters are planned, there may be times whenyou'll need to adjust your scheduled rota at short notice. If this is the case, we canmake individual arrangements, provided they align with our Flexible Working Policyand are approved by the Director responsible for the service.
In necessary circumstances, we may need to make last-minute changes to shifts tomaintain high-quality, safe patient care. We'd initially ask for your cooperation, onlyresorting to compulsory changes if necessary.
Personal Development
We warmly encourage all staff and volunteers at the Hospice to play an active role inidentifying and fulfilling their development needs related to their jobs. We aim tosupport you through various processes, such as regular one-on-one meetings with yourLine Managers or senior colleagues, plus annual appraisal and development reviews.
Every employee benefits from an annual appraisal, and to make the most of thisopportunity, it's important to engage fully in the review and collaborate with your LineManager on your individual, team, and organisational objectives.
Additionally, we kindly ask each employee to participate in all relevant mandatoryand statutory training, as required by our organisation and /or their professionalbodies.
General
Lead and work from a place of positivity and solution-focused
Act as a charity ambassador and encourage others to do the same.
Collaborate closely with colleagues in Fundraising and Marketing to promote thehospice's charitable activities and participate in fundraising as needed.
Ensure the team understands the hospice's structure, values, and purpose, and hasopportunities to contribute to its development.
Maintain confidentiality regarding staff, volunteer, and client records, as well asprivileged information about the charity's services, patients, staff, and volunteers.
Enhance the hospice's reputation within the community and among private, statutory,and voluntary sector agencies.
Perform any other duties as reasonably required.
All staff must be supportive of and able to promote the philosophy and concept ofhospice care.
The hospice provides staff support, and employees are expected to take responsibilityfor accessing and providing suitable support to ensure they can deliver professionalcare.
The above is indicative of the current responsibilities of the post which may change from timeto time in consultation with the post holder in line with the service need.
Throughout your time with us we will conduct ongoing employment checks and performancereviews relevant to your role, for example professional registration checks, DBS, appraisals andregular contact meetings.
Person Specification
Qualifications
* Health and social care degree or suitable experience equivalent.
* At least 3 years practical experience of care in a specialist clinical setting
* Ability to deliver care under the direction of a nurse care plan and to support others to.
* Ability to assess complex patient needs and escalate appropriately as required.
* An excellent level of understanding and interest in Palliative Care and End of Life Care
* Evidence of delivering projects for clinical or service development.
* Experience of ward logistics and management.
* Excellent interpersonal skills.
* Excellent record keeping skills and documentation.
* IT literate with the ability to use Microsoft and Outlook as a minimum.
* Understanding of Infection Control.
* Understanding of Multidisciplinary Team Working.
* Understanding of safeguarding/ DOLS and how these would be required at the end of life.
* Demonstrable practice of implementing and adapting for a Patient Centred Approach
* Experience of ward working employing good organisational skills
* Understanding of Health and Safety issues relating to an Inpatient Unit and patient care generally.
* Positive attitude to Patient Care.
* Commitment to CPD of self and others, including specialist palliative care training.
* Demonstrate a commitment to North Yorkshires Hospice Cares aims and objectives through its core values and behaviours.
* Full understanding of and strong commitment to confidentiality.
* European Palliative Care Certificate or specific palliative care learning.
* At least 2 years demonstrable experience of leading the care for patients at end of life or requiring symptom control.
* Experience of mentoring and line managing staff through development.
* Understanding of Clinical Audit.
* Understanding of how a service would deploy clinical skills in palliative care e.g. wound care, mouth care, palliative symptom control.
* Evidence and engagement with positive collaborative team working skills.
* Self awareness and ability to recognise signs of stress and knowledge of coping strategies.
* Flexible attitude to work, and undertaking of
* role.
* Promote and sustain a responsible attitude towards diversity and inclusion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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