Length of employment: Job Summary: Ofgem is Great Britain's independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth. As Estates Coordinator, you'll play a central role in the smooth operation of our Cardiff office, ensuring a safe, welcoming and professional environment for colleagues and visitors. You'll work closely with colleagues and contractors to oversee key aspects of the office's day-to-day activities. These include aspects of security systems, storage facilities and personal lockers management. You'll help to ensure we get maximum value from our office space and will play an essential co-ordination role in any layout or usage changes. You'll also be responsible for incoming and outgoing post, as well as looking after key provisions such as stationery, first aid supplies and office furniture. Due to the nature of this role the successful candidate will be required to attend the Cardiff office 5 days a week (Monday to Friday). This is a great time to join the Estates team as we are expanding our presence in Cardiff, and you will very much be part of this expansion. You will have the opportunity to shape how Ofgem operates in the Cardiff office. Job Description: Key Responsibilities Attended the office Monday to Friday (unless otherwise agreed with Line Manger) to act as the first point of contact for colleagues, Cardiff Hub Building Manager, and service providers. Overseeing the delivery of a quality workplace environment, with a focus on excellent customer service to provide a usable, and safe working environment for colleagues. Provide building inductions for new starters coming to the office, outlining office protocols and procedures, along with issuing security passes. Carry out routine daily tasks supporting the day-to-day requirements of colleagues such as processing post, enforcing clear desk policy and managing stock levels of office consumables. Deal with ad-hoc requests though our service inbox and in-person from colleagues and service providers. Develop and maintain various trackers for Estates, Health, Safety & Wellbeing in line with data requirements for providing timely and accurate reporting. Support the delivery of Estates, Health, Safety & Wellbeing strategy. Act as a First Aider and Fire Marshal for the Workspace. (Training can be provided). Key Outputs and Deliverables Ensuring Government Hub policy is always complied with and supporting management of direct supplied contracts to the Cardiff office. Attending the office Monday to Friday to deliver workplace services such as post, stationary, storage, inductions and other facilities and services. Coordinating Estates, Health, Safety & Wellbeing events and training. Raising Purchase Orders and paying invoices as required. Act as first point of contact for Display Screen Equipment (Cardinus) queries. Organise and develop various communication channels to support the delivery of the Estates function. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about. Essential Criteria Experience of delivering a quality customer service to a range of stakeholders.(Lead criteria) Excellent written and verbal communication skills. IT proficient including Microsoft 365. Ability to work under own initiative to organise and prioritise a changing workload and be a team player when required. First Aid and Fire Marshal trained (or willing to undertake training within 6 months of appointment to role). Desirable Criteria Facilities Management experience. Health and safety experience. When you press the 'Apply now' button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications. You will then be asked to provide a 1250 word 'personal statement' evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ https://www.cifas.org.uk/fpn ].