Overview
Technical Application Service Specialist at Lloyds Banking Group. This role is a senior technical specialist responsible for leading IT recovery processes during outages, managing operational stability, and driving continuous improvement across service operations. This position requires a strong technical foundation, leadership in incident management, and the ability to coordinate cross-functional teams to ensure service levels are met or exceeded.
What you'll do
* Subject Matter Expertise: Resolve complex service issues and handle customer concerns.
* Training & Development: Lead training sessions to upskill team members.
* Strategic Contribution: Shape service strategy and identify, implement and drive process improvements.
* Operational Accountability: Ensure 24/7 service availability and improve service quality with other departments.
* Critical Thinking: Analyze data to identify problems and generate solutions.
* SRE and Service Engineering: Use software and automation to manage production systems.
* Technical Operations: Monitor, troubleshoot, and resolve technical issues.
What you'll need
* Technical Troubleshooting: Diagnose and resolve hardware, software, and network issues.
* Knowledge of ITSM Tools: Experience with ServiceNow, Service Introduction, and Jira.
* Incident & Problem Management: Familiarity with ITIL practices.
* Documentation & Reporting: Document fixes and contribute to knowledge bases.
* Problem-Solving Abilities: Implement effective solutions under pressure.
* Communication Skills: Clear verbal and written communication.
* Technical Proficiency: Proficiency in .NET, React JS, Windows, Unix/Linux, SQL, PostgreSQL, Oracle, and GitHub.
* Tools: Experience with UCD, MQ Message Queue, TWS Batch Scheduling, IBM WebSphere, IBM APIC, IBM MQ, Splunk, Dynatrace, Google Cloud, and CMS.
* Values & Behaviours: Innovate, inspire, and embrace diverse viewpoints.
* Experience that would be useful: SRE & Service Engineering; Technical Operations; Critical Thinking.
About working for us
We are committed to inclusion and diversity, aiming to reflect modern society in our organisation. We welcome applications from under-represented groups and offer reasonable adjustments to recruitment processes upon request.
Benefits
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Discounted shopping options
* 30 days' holiday, plus bank holidays
* Wellbeing initiatives and generous parental leave policies
Working pattern
Hybrid work pattern: spend at least two days per week, or 40% of time, at one of our office sites.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Banking
Location: Leeds, England, United Kingdom. This listing notes destination and has been posted for applicants seeking Technical Application Specialist roles.
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