Job Description
Customer Aftersales & Installation Coordinator
Location: St Albans
Contract Type: Permanent
Hours: Full time
Salary: Competitive
About Us: Franke Coffee Systems UK Ltd. is a leading company in the coffee machine industry committed to excellence and innovation. We are dedicated to delivering premium in-cup quality, consistency, beverage variety, and outstanding customer experience through constant innovation.
Job Summary: In this role, you will manage the aftersales and installation process for our coffee machines. This includes scheduling installations, reinstallation, pre-delivery inspections (PDI), and engineer visits. You will collaborate with account managers, engineers, couriers, and customers to ensure smooth and timely service.
Key Responsibilities:
1. Coordination of Machine Installations: Arrange and schedule the installation of new coffee machines in collaboration with account managers. Manage reinstallation needs, ensuring timely delivery and setup.
2. PDI Calls: Schedule pre-delivery inspections to ensure machines are fully tested before installation.
3. Engineer Scheduling: Coordinate and schedule engineers for installations, repairs, or reinstallation. Ensure engineers are briefed and equipped.
4. Courier Management: Arrange dispatch and delivery via couriers. Track shipments and align deliveries with schedules.
5. Account Management Collaboration: Act as the main contact for account managers, providing updates and communicating delays or issues.
6. Customer Communication: Liaise with customers to arrange schedules and provide post-installation support.
7. Documentation & Reporting: Keep accurate records of all activities and prepare status reports.
8. Team Collaboration: Work with other departments to ensure smooth operations and customer satisfaction.
Requirements:
* Excellent communication skills and a customer-focused attitude.
* Strong organizational skills to multitask and meet deadlines.
* Problem-solving skills for resolving scheduling conflicts.
* Proficiency in scheduling software, SAP B1, and Microsoft Office.
* Ability to work collaboratively as part of a team.
* Proactive and flexible, willing to take on additional responsibilities.
Why Join Us:
* Opportunity to work in a collaborative and innovative environment.
* Professional growth and development opportunities.
* Competitive salary and benefits package.
* 25 days of holidays.
* Private Healthcare, Life Insurance, Income Protection.
* Cycle to Work Scheme and EV Car Salary Sacrifice scheme.
You may also have experience in roles such as Aftersales Advisor, Customer Service Advisor, Contact Centre Operative, Customer Support, or Customer Service Administrator.
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