Casual Stadium Catering Concourse Stand Manager - St. James' Park Newcastle Summary We're experience makers. And food fanatics. And we're hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more. Be part of something greater. This is a fantastic opportunity to join Sodexo Live! at St. James' Park, Newcastle United Football Club. Season 2024/25 season has seen us bring home the cup, now we are looking to end the season with a bang! With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering facility. We are looking for outstanding customer focused individuals to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. Main Responsibilities Attend pre-match and de-brief meetings at specified times with the Stadium Retail Catering Manager Check opening stock on all nominated catering outlets Document any alterations on Team Leaders stock sheet Transfer skims/stock to various locations Brief all catering staff prior to service Ensure all catering outlets are ready to start service at the scheduled time of opening Assist Team Leaders when necessary Recognise staff potential and promote staff development and incentives Complete and sign all relevant documentation as laid down by company procedures Deal with customer complaints or feedback efficiently and in a professional manner escalating any issues to senior management. Carry out stock checks at designated times Carry out security checks as laid down in company procedures Be flexible & adaptable to changes To comply fully with all regulations relating to Food safety and health and Safety. Comply with all company policies and procedures including uniform policy, ensuring all staff are also adhering to these Wear all allocated uniform and PPE for all shifts and follow hygiene guidelines Ensuring correct and hygiene handling (processing) of food items is maintained To partake in any training as required by both legislation and the Company Check catering outlet at end of service for cleanliness and ensuring any subsequent cleaning required is completed Any other duty that is of a reasonable request Ideal Candidate Excellent verbal communication skills Being friendly yet professional Good attention to detail and punctuality Experience within a hospitality, catering or bar setting Experience in managing a team Experience in cash handling and stock control