Job Description
Role
Transition Manager-SC Cleared
Employer
VE3
Engagement
UK Public Sector — Oracle ERP Managed Service
Contract type
Permanent, full-time
Duration
Focused on 3–4 month service take-on period; rolls to BAU advisory or off-engagement thereafter
Location
UK only. Hybrid working with on-site attendance at client locations across the UK as required
Security clearance
SC clearance and UK Nationality essential. Pre-cleared candidates strongly preferred
Reports to
VE3 Account / Engagement Director
Direct reports
Workstream leads (People, Processes, Technology, Information & Data) — matrix
1. Role purpose
The Transition Manager is accountable for the safe, lawful and on-time transition of an outsourced Oracle ERP managed service from the incumbent supplier and client-managed contractor pool. The role delivers Transition end-to-end: from contract award through to the Services Commencement Date and Early Life Support, ensuring continuity of service to a UK Government client and its downstream partner organisations.
The post-holder owns the Transition Plan, the Transition RAID log, the joint Transition workshop outputs with the client, and the milestone-payment acceptance criteria. They are the single point of accountability to the client during Transition and the principal escalation point for issues that risk the time, scope, quality or cost of the Transition
2. Context
The service is a highly configured Oracle ERP estate — HCM, ERP, EPM, Oracle Cloud Infrastructure (OCI) IaaS/PaaS, and Oracle Visual Builder (VBCS) bespoke applications — providing HR, Finance and Project systems to a large UK Government client and its downstream partner bodies.
The client has indicated the Transition will run for approximately three to four months. TUPE applies to approximately 20 in-scope permanent staff transferring from the incumbent. A formal joint Transition workshop will be held with the client immediately after contract award to baseline the Transition Plan.
Requirements
3. Key accountabilities
3.1 Transition planning and governance
• Own the Draft Transition (Implementation) Plan structured into meaningful stages, covering People, Processes, Technology, and Information & Data.
• Lead the joint Transition workshop with the client immediately following contract award; baseline the Transition Plan, dependencies on third parties, milestone acceptance criteria, and Transition-complete criteria.
• Chair the weekly Transition checkpoint meeting and contribute to the monthly Transition Project Board; agree terms of reference for both with the client at the start of Transition.
• Maintain and publish progress and exception reporting weekly, escalating any risk to time, scope or quality immediately, and obtaining written client approval for material plan changes.
• Own the Transition RAID log; identify, categorize, mitigate and report Risks, Assumptions, Issues and Dependencies throughout the engagement.
• Manage Transition milestone payments and evidence achievement of acceptance criteria in line with the Pricing Schedule.
3.2 People and TUPE
• Lead the lawful TUPE transfer of in-scope incumbent staff, working with internal HR, employment counsel and the outgoing supplier to complete measurements, due diligence, ELI exchange and the statutory consultation.
• Plan and run induction, training and integration of transferring staff — including clearance sponsorship pathways, equipment, payroll, benefits harmonisation messaging, and client systems access.
• Co-ordinate the parallel mobilisation of specialist hires (Security Lead, Incident Manager, Oracle SaaS/PaaS specialists, Delivery Managers, Business Analysts, Test Lead) so that capacity and capability are in place by Services Commencement Date.
• Manage the continuity of mobilisation team resources into ongoing operational support, avoiding hand-off cliff-edges.
3.3 Knowledge capture and service take-on
• Identify and prioritise the Knowledge Capital required to manage the service — process descriptions, work instructions, operations manuals, service definitions, configurations of systems and support tools, data models, system architecture diagrams, software licensing details, monitoring and reporting data.
• Plan and resource shadowing, knowledge transfer, and reverse-shadowing arrangements with the incumbent and the client-managed contractor pool, particularly for Oracle SaaS HCM/ERP/EPM (including Groovy scripting), OCI PaaS/IaaS, VBCS custom applications, RBAC, automated regression test scripts, configuration snapshot tooling and Terraform code.
• Where Knowledge Capital is missing or insufficient, lead remediation with prioritisation on items critical to service continuity.
3.4 Technology, integrations and security
• Plan and oversee the establishment of interfaces between our service and the client's SIAM tooling, third-party software vendors, the client Security Operations Centre, and other Third-Party Suppliers.
• Ensure that immediate must-have obligations — particularly security controls and clearance — are demonstrably met from Day 1 of live service.
• Co-ordinate with the Supplier Security Lead on clearance sponsorship, environment access, joiner/mover/leaver processes, and PenTest and DR exercise scheduling.
3.5 Continuity and Early Life Support
• Plan Early Life Support so that those who develop the change/project work alongside the day-to-day team to manage the expected uplift in call volumes and complete knowledge transfer.
• Define and agree the criteria for declaring Transition complete with the client.
• Ensure a clean hand-over of Transition outputs into BAU governance (Service Delivery Manager, Service Owner, monthly service review).
4. Essential experience and skills
• Demonstrable end-to-end Transition Management of at least two UK Central Government or comparable regulated managed-service engagements, ideally on Oracle ERP / Cloud platforms.
• Direct hands-on experience of leading a TUPE transfer of 20+ employees, including measurements, ELI, consultation, harmonisation planning, and integration.
• Working knowledge of ITIL service management and SIAM operating models; familiarity with ServiceNow as a SIAM tool is highly desirable.
• Proven ability to operate to UK Government Digital and Data standards and Crown Commercial Service contracting frameworks; familiarity with Technology Services 3 / 4 frameworks an advantage.
• Strong understanding of Oracle Cloud (SaaS HCM/ERP/EPM, OCI PaaS/IaaS) sufficient to challenge and direct technical workstream leads; deep Oracle technical skills not required.
• Excellent stakeholder management at senior Civil Service grade (SCS), with credibility in front of Service Owners, Platform Owners, Security Leads and Commercial Leads.
• Mastery of structured Transition tooling: detailed plans, RAID logs, dependency maps, milestone acceptance evidence, exception reporting.
• Experience standing up Agile delivery alongside Waterfall transition activity; able to lead the modernisation of a Waterfall lifecycle toward sprints.
5. Essential clearance and eligibility
• SC clearance at minimum, and UK Nationality. Pre-cleared candidates are strongly preferred to be effective from Week 1.
• Eligible to apply for higher clearance through client sponsorship if the role scope expands to cover Service Delivery Manager duties on a transitional basis.
• Willing and able to work exclusively from within the UK; no work on the client system may be conducted from outside the UK.
• Willing to attend client locations across the UK as required, with regular hybrid working.
6. Desirable
• Prior experience of a UK Central Government Oracle / ERP engagement at OFFICIAL-SENSITIVE classification.
• Recognised certifications: PRINCE2 Practitioner, MSP, ITIL 4 Managing Professional, Agile PM or SAFe.
• Experience with automated regression testing tools, Oracle configuration snapshot tooling, Terraform-based IaaS, or Oracle VBCS development environments.
• Exposure to public-sector Cyber Assessment Framework (CAF), NCSC HMG IAS5, and UK Government Cyber Security Incident Response practices.
7. Personal attributes
• Calm under pressure, with the judgement to know when to escalate and when to absorb.
• Detail-oriented on plan, acceptance criteria and milestone evidence; strategic on stakeholder narrative.
• Resilient negotiator able to hold the line with the client and the incumbent supplier on commercial and operational matters.
• Visibly empathetic with TUPE-transferring staff; aware of the cultural and contractual sensitivities of long-service incumbent employees joining a new employer.
8. Key performance indicators (first 6 months)
• Transition Plan baselined and approved by the client within four weeks of contract award.
• Lawful TUPE transfer completed with zero successful employee claims.
• All Transition milestones met within agreed acceptance criteria; milestone payments triggered on schedule.
• Service Commencement achieved on the contractual date with SLAs and KPIs in effect.
• Zero P1 incidents attributable to Transition handover gaps in the 30 days following Service Commencement.
• All Knowledge Capital gaps identified at the start of Transition closed by the end of Early Life Support.