National Income Service Income Recovery Officer - 32301
Apply for the National Income Service Income Recovery Officer - 32301 role at Environment Agency.
Job Description
We welcome applications from individuals of any age, gender or ethnic background. What matters most to us is that you want to make a real, positive, practical contribution to protecting the environment.
The National Income Service (NIS) is responsible for sending over 100,000 invoices to customers and bringing approximately £400m of regulatory charges and fees income into the EA. The service is the single point of contact for income with a focus on billing and debt activities across the organisation.
Our ambition is “Funding Environmental Regulation by Maximising Our Income”. It is ultimately to modernise our income and ‘make it easier for our customers to do business with us’.
We have an exciting opportunity (up to 12‑months) for two G3 Income Recovery Officers within the National Income Service Business Improvement Team. Your primary objective will be supporting our organisational delivery objectives by maximising income recovery. You will communicate with customers through written and verbal contact to discuss outstanding payments and build strong relationships.
Key Responsibilities
* Maximise income recovery through effective billing and debt activities.
* Engage customers via written and verbal communication to discuss outstanding payments.
* Analyse data to support work activities and identify trends.
* Respond to incidents as required and may receive additional pay for incident duty.
* Contribute to continuous improvement and teamwork within the NIS Business Improvement team.
Qualifications & Experience
* Experience in debt collections or customer service roles.
* Confidence in producing and analysing data to support work activities.
* Excellent communication and interpersonal skills.
* Strong focus on quality, performance and innovation.
* Resilient and able to flex plans to manage varied workload.
* Comfortable managing own workload while working as part of a dispersed team.
Placement Details
Contract: Up to 12 months (full‑time, with flexible part‑time or flexible hours options).
Location: Flexible (subject to local facilities agreement). Travel to other Environment Agency offices or meeting venues may occasionally be required.
Interview: Teams W/C 8th December.
Contact
For further information, please contact Astrella Newman at astrella.newman@environment-agency.gov.uk.
Equality, Diversity and Inclusion
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all vacancies, including job share. We also have a Guaranteed Interview Policy to support those with a disability whose application meets the minimum criteria for the post.
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Plagiarism or AI‑generated content presented as your own may lead to withdrawal of application or disciplinary action.
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