Overview
The Adult Community Mental Health Directorate within Cwm Taf Morgannwg University Health Board is seeking to appoint an Operational Support Manager to provide strategic and operational support to the Community Mental Health Teams (CMHTs) across the Rhondda, Cynon, and Taf localities.
This pivotal role involves the line management of approximately 20 staff across multiple sites, requiring a flexible, dynamic, and proactive approach to leadership. The successful candidate will be responsible for the coordination and oversight of key operational functions, including the management and timely reporting of data related to the Mental Health Measure.
Working closely with a multidisciplinary team of clinicians -- including Psychiatrists, Nurses, and Social Workers -- the post holder will ensure the smooth running of CMHT services, supporting both day-to-day operations and longer-term service development.
We are seeking an individual who is efficient, forward-thinking, and resilient, with a strong commitment to service excellence. In return, we offer a supportive working environment with opportunities for professional development and career progression.
Main duties of the job
* Line management of administrative staff, including leave requests and ensuring a safe and continuous service is maintained at all times.
* Management of sickness absence for administrative staff, following the appropriate Policy and ensuring processes are followed.
* Provide direct day-to-day operational support in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.
* Support the Directorate Management Team, and lead on improvement/modernisation within own area of responsibility with respect to the service development.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This does not mean essential; whilst the candidate does not need to have Welsh skills, it will be an advantage when short-listing and selecting candidates. This is not fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see the Welsh Language Guidance in the documents at the bottom.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse region. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's city life, the Brecon Beacons, and the coastline at Ogmore. Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily: We listen, learn, and improve; We treat everyone with respect; We work together as one team.
CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development. At CTM, you will find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Details
Date posted: 05 November 2025
Pay scheme: Agenda for change
Band: Band 5
Salary: £31,516 to £38,364 a year per annum
Contract: Permanent
Working pattern: Full-time
Reference number: 110-AC322-1125
Job locations: Pentre Municipal Building (will change to Porth in future due to service base changes); Pentre; CF41 7BT
Job responsibilities
* Take day-to-day operational responsibility for the requirement for, approval and monitoring of additional working hours undertaken by medical and administrative staff, fully understanding the need for financial control, taking action to reduce overspends.
* Ordering via Oracle, as required, obtaining quotes and receipting orders once received, ensuring UHB and Local Authority financial procedures are adhered to including processes around petty cash and invoicing of protection of property.
* Support changes of practice and service projects/developments with clinicians and management, monitoring and evaluating outcomes.
* Ensure that all UHB policies and procedures are implemented and followed across the areas of responsibility.
* Investigate and resolve verbal inquiries received from patients and relatives.
* Ensure Local Authority protection of property procedures are followed.
* Assist where appropriate in the formal investigation of written complaints.
* Fully understand all aspects of improvement and modernisation targets, including current performance and any variations, ensuring that administrative staff and junior medical staff are aware.
* To support the Directorate Management Team, and lead on improvement/modernisation within own area of responsibility with respect to the service development.
Person Specification
Qualifications
* Essential: Educated to Degree level in relevant subject or equivalent level of skills, knowledge and/or experience of working at this level
* Essential: Knowledge of administrative procedures and organisational policies
Desirable
* Evidence of recent management qualification
* Knowledge of NHS Wales Performance Framework targets
Experience
* Essential: Experience of previous management or supervision of staff
Aptitude
* Essential: Excellent organisational and prioritisation skills
* Essential: Excellent IT skills with ability to use a range of packages
* Essential: Effective written communication skills
* Essential: Flexible, open and approachable
* Essential: Effective interpersonal skills with the ability to deal with people, face to face
* Essential: Ability to work as part of a multi-disciplinary team participating in highly complex decisions
* Essential: Ability to problem solve quickly and apply lateral thinking
* Essential: Ability to work under constant pressure in a busy environment
* Essential: Able to analyse complex information and present it in an accessible format, highlighting key issues
Desirable
* Welsh language speaking/listening skills at Level 3 or above
* Evidence of managing small scale projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the "UK Visas and Immigration" website. From 6 April 2017, skilled worker applicants must present a criminal record certificate from each country of residence for 12 months or more in the past 10 years. Adult dependants (over 18) are also subject to this requirement.
Employer details
Employer name: Cwm Taf Morgannwg University Health Board
Address: Pentre Municipal Building (will change to Porth in future due to service base changes); Pentre; CF41 7BT
Employer's website: joinctm.wales (no anchor)
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