About the role
As a Retail Assistant you will be a fundamental part of our Boots Opticians store team, being the first and last person that our customers interact with. Working on the shop floor you will spend your time building great relationships with customers by listening and understanding their needs to find the right product or service for them. From greeting customers when they arrive in the store, being part of the pre‑screening activities of an eye‑test through to helping our customers find the perfect eyewear solution – no two days will be the same.
Your role within the team as a Retail Assistant will give you lots of opportunities to develop your knowledge through our industry leading ‘Step Into Optics’ training programme. This programme includes both workshop‑based learning and practical ‘on the job’ experience.
You will also be involved in:
* Ordering, dispensing and collection of glasses and contact lenses
* Supporting with eye‑tests and pre‑screening activities
* Providing aftercare support through repairs and adjustments
* Completing operational and administrative tasks associated with dispensing prescriptions
* Maintaining shop floor standards
You will be based in store and report to the store manager.
What you’ll need to have
* Passion for customer care
* Desire to learn
It would be great if you also have
* Worked in a retail or clinical environment
Our benefits
* Discretionary quarterly bonus
* Generous employee discounts for you and a second person (terms and conditions apply)
* Clinical and non‑clinical career development opportunities
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
We are always open to discussing possible flexible working options, including job share and reduced hours. If additional support is required as part of the application and interview process, reasonable adjustments are available.
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