Job Description
As a Customer Service Advisor, you will be delivering high levels of service so that customers' needs are met and appropriate outcomes are delivered. Through positive engagement you will be ensuring the customers are at the heart of what we do, aiming for first time resolution and positive customer experience.
As a Customer Service Advisor, we are looking for someone to:
* Delivering positive customer experiences throughout the customer journey
* Clear and transparent in all communication with customers to ensure they understand the current situation
* Constantly striving to improve the customer experience by challenging existing processes and practices and recommending change where appropriate
* Managing vulnerable customer cases in order to ensure the most appropriate support is provided
* Identifying and accurately recording any complaints received from customers and achieve first time resolution
* Effectively communicating with customers in order to maintain relationships and provide positive customer experiences
Qualifications
Essential
* Experience within a Customer Service role
* Able to communicate with customers in a range of technical, detailed conversations by both phone and email, delivering information clearly and concisely and ensuring all relevant information is gained and shared and that outcomes and actions are agreed
* Excellent attention to detail
If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.
Additional Information
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.