Apply before 11:55 pm on Monday 1st September 2025 Salary £34,093 - £36,461 Location Croydon - Ruskin Square About the job Job summary Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC. Build a Career in Property with HMRC Estates Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what its really like to work at HMRC. Visit our YouTube Channel to watch the full series and come and discover your potential. As the Estates Customer Apprentice, you will support colleagues in the onsite Estates Team with responsibility for the smooth running of the Government Hub. You will be a key figure in responding to customer queries about the building, whether that be escalating building faults, reporting Health and Safety issues, or supporting our building users to make the most of the Government Hub and its spaces. You will provide a high level of customer service by building strong relationships with our customers (building users) and monitoring building issues, escalating where necessary. You will influence customer experience with your knowledge, skills and behaviours. Job description You will be highly visible to our customers, carrying out regular building inspections, talking to customers (building users) and effectively communicating and resolving their queries. The post holder will need to deliver in all aspects of this key role, including; Managing the Estates Team communication platforms, including Mailbox, Viva Engage, and face to face. Reviewing and updating the building A-Z and Building Directory to ensure it is maintained with accurate building information. Carry out building inductions for new starters to the Government Hub. Plan and carry out regular building inspections, reporting identified issues and ensuring Risk Assessments are in place. Secretariat for the Building House Committee, Health and Safety Committee and Team Meetings. Implementing and managing building policies and processes including lockers, cycle spaces and car parking spaces. Collate customer feedback and Level 2 complaints. Provide a local interface with hard and soft FM suppliers, escalating customer feedback as necessary. Support the monitoring of suppliers KPIs. Visitor and delivery co-ordination lead for reception and security. Managing Teams / SharePoint sites and implementing / managing standardised filing system for the team. Support in tracking Fire Risk Assessment / Building Risk Assessment actions and other Statutory Requirement assurance checks. Procurement of stationery, health and safety stock and other misc items. Support the wider Workplace Operations team, and carry out other tasks to contribute towards the day to day running of the Estate as directed by the Senior Building Manager or Head of Estate. Person specification Youll develop expert knowledge and practical skills, delivered through high quality interactive learning, online assessments, and personalised one-to-one support. Youll learn in the work environment and will be supported and encouraged by your colleagues, Manager and Apprentice Mentor to achieve your full potential and be the very best you can be. Your apprenticeship will give you all the necessary training, tools, and skills you need to get up to speed within the world of HMRC. From call handling to managing customer information, your apprenticeship will ensure you are equipped to do a brilliant job. The apprenticeship journey will take up to 15 months to complete. During this time, youll build valuable skills and undertake nationally recognised qualifications. Youll have a network of people and a range of resources to support you throughout your apprenticeship journey. We are committed to investing in you and your development throughout your time at HMRC. Once you have completed your apprenticeship you will become part of an apprenticeship community. This means you will have access to a wide range of training and development opportunities to suit your skills and career ambitions, from bespoke programmes to an extensive suite of online resources. On top of this youll have mentoring, help and assistance from your colleagues. Completion of the apprenticeship is an essential part of this job role; therefore, you will be supported by your manager with clearly set, time bound development goals as you complete your pathway, due to this, it is important to be aware that, failure to engage or complete the apprenticeship will be managed as per HMRCs performance management policy. Essential Criteria: You should hold Maths and English GCSE at grade C or above OR be committed to successfully completing functionality tests as part of your learning to demonstrate your abilities. If not already held, you must be willing to obtain a Level 3 Customer Service Qualification within 18 months of take up duty. This will be organised for you on take up of the role. It is essential that you are organised, efficient and able to manage a varied work-load. You must have strong communication skills and IT Skills (including Microsoft Word / Excel). Experience of working in customer services / stakeholder engagement, Building management, or an FM role. Desirable Criteria: IWFM Level 2 Qualifications You should hold Maths and English GCSE at grade C or above OR be committed to successfully completing functionality tests as part of your learning to demonstrate your abilities. If not already held, you must be willing to obtain a Level 3 Customer Service Qualification within 18 months of take up duty. This will be organised for you on take up of the role. Behaviours We'll assess you against these behaviours during the selection process: Managing a Quality Service Delivering at Pace Communicating and Influencing Making Effective Decisions We only ask for evidence of these behaviours on your application form: Managing a Quality Service Delivering at Pace