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IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com .
•The Business Operations Supervisor will have oversight for the day-to-day operations of assigned business unit, including the Lottery- managed retail store and prize paymentcenter(Lottery-managed store), ensuring business profitability, operational efficiencies and stakeholder relationship management.
•The Business Operations Supervisor will lead employees by example by modelling IGT values and reinforcing the company’s mission, vision and strategic goals in order to drive the successful performance of the business.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Oversees the day-to-day operations and administrative functions of the assigned business unit(s), including the Lottery- managed store(s), ensuring consistent, timely, successfuldelivery of business goals and KPIs, in strict compliance with business regulations, policies, processes, timelines and budget, while maintaining a high level of confidentiality, professionalism and approach demonstrative of the IGT values.
* Managers‘a staff of Customer Services/Sales Reps to achieve sales goals and targets
* Enables an environment of timely, efficient and high “Customer-first” service levels across thebusiness.
* Working alongside business and department leads, responsibilities include but not limited to:
o Oversight for Lottery-managed store(s) revenue driving initiatives
o Strategic business planning, execution, assessment, reporting
o Stakeholder Relationship Management:
+ Internal:Team andInter-DepartmentalCollaboration
+ External: Retail Agents, Players, Winners, Partners, Suppliers etc.
o Fleet and Facility management
o Business Emergency & Contingency Plan (when required)
o Accounts Receivables and Payablesupport
* Ensures the Lottery-managed store represents the model agent location, through proactive, consistent execution and delivery of company best practices backed by a high level of professionalism and pleasant customer serviceexperience.
* Executes, analyzes and reports on plans/ initiatives geared towards attaining sales and revenue goals and business development opportunities, in collaboration with various functional departments (sales, marketing, legal, compliance, finance, P&T, etc.)
* Analyzes operations, financial and other reports and information to ensure attainment of company goals and targets; proactively identify and execute remedial action whennecessary.
* Monitors reports and recommends timely solutions to macro, micro and competitor developments that are directly and indirectlyimpacting to business.
* Participates instrategic planning,staff recruitment, resource management, engagement, evaluation and assessment, disciplinary action, coaching, training,development and enforcement ofthecompany’s policies andprocedures.
* Manages resources to ensure operational efficiencies, maximizing productivity, performance and employee retention by fostering an environment hinged on the company’s mission, vision and values.
* Executes research projects, market and customer assessments to identify/ support business development opportunities and improve overall operations and customerexperience.
* Ensures the execution of market, corporate, brand and stakeholder relationship activities to ensure the company’s brand, image and reputation is well represented andprotected.
* Management and resolution of internal and external stakeholder complaints and issues
* Coordinates site’s Disaster Recovery Plan and other emergency management activities, including business preparation and recovery efforts, employee training andcommunication.
* Manages an up-to-date database and filing system in compliance with companyprocess.
REQUIREMENTS
ACADEMIC BACKGROUND
•Bachelor’s degree in management, Sales or Operations preferred. Managerial/business management certification will be anasset.
•Experience in Project Management desirable but not mandatory
EXPERIENCE
•3-5 years in a similar position
ESSENTIALREQUIREMENTS
•Experience in business management and discipline with an eye on ROI and business development
•Professional attitude with outstanding business etiquette, networking, negotiation, interpersonal and communication skills (verbal, written,electronic,presentation, business reporting, public-speaking skills), and a passion to deliver stellar customerservice.
•Demonstratesability to lead and successfully drive results a dynamic, competitive, fast-paced environment, working independently or with multidisciplinary and multicultural teams and partners (internal and external)
•Ability to train, coach, and evaluate the performance ofstaff.
•Demonstrates a high level of integrity and maintains confidentiality of information acquired on thejob.
•Focused, disciplined and self-motivated, maintaining a positive attitude and proactive, solutions -focused approach, even if performing under stressfulcircumstances.
•Strong organizational skills, time management skillsand ability to follow up.
•Strong Computer skills, with experience in MS Office programs (including but not limited to Outlook, Word, Excel, Power Point)
•Creative, out of the box thinker, with a natural passion and drive for success.
•Keen attention to details and accepts ownership andaccountability.
•Flexible to workoccasionalextended hours based on business needs (evenings, weekends, public holidays)
•Possess a driver’s license and clear drivingrecord.
•Willing to travel on an "as needed"basis
Keys to Success
#LI-RQ
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.
IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .
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