We are looking for a customer-focused and proactive Parts Advisor to join our busy team at our Benington Branch in Hertfordshire.
This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, dealing with customers, and supporting both retail and workshop operations. You’ll play a key role in ensuring customers and technicians receive the right parts, on time, with excellent service throughout.
About us:
Ernest Doe & Sons is a long-established, family-run business with over 100 years of experience supplying agricultural, construction, and groundcare machinery across East Anglia, the South East and East Midlands. With a proud heritage dating back to 1898, we have built a strong reputation for providing quality products, expert advice, and exceptional customer service. Our philosophy is simple: To supply the best products and then to support them with the service facilities and expertise to keep them running perfectly.
Reporting directly to the Parts & Retail Manager, you will support the day-to-day operation of the parts department, assisting customers and technicians with machinery parts enquiries.
Key responsibilities include:
* Handling customer enquiries face-to-face, over the phone, and via email
* Identifying and supplying the correct parts for agricultural, construction, or horticultural machinery
* Processing and dispatching customer orders efficiently and accurately
* Supporting workshop technicians with parts identification and supply
* Delivering excellent customer service at all times
* Handling payments and ensuring accuracy with cash and card transactions
* Maintaining product knowledge to confidently advise customers
* Working collaboratively with colleagues to ensure smooth department operations
Required Skills & Experience:
* Excellent communication skills with a professional and diplomatic approach
* Strong customer service skills and confidence dealing with the public
* Good numeracy and literacy with strong attention to detail
* Comfortable working in a busy, fast-paced environment
* Computer literate with experience using email and basic systems
* Self-motivated with the ability to work independently and as part of a team
* Well-presented, reliable, and organised
* Sales-focused with a motivation to achieve targets
* Knowledge of agricultural, construction, horticultural, or motor industry parts
* Previous experience in a retail or showroom environment
* Understanding of machinery or mechanical components
Why Join Us?
* Join a well-established and respected machinery dealership
* Work in a varied, customer-facing role
* Be part of a supportive and experienced team
* Opportunity to develop product knowledge and career progression
Additional Information:
Start Date: Immediate
Location: Benington, Hertfordshire, SG2 7BZ
Hours: 39 hours per week 8am to 5pm Monday to Thursday, 8am to 4pm Friday. Saturdays as per rota. Overtime paid at time and a half on completion of 39 hours Monday to Friday
Contract: Permanent, Full Time, hourly paid
Salary: £Competitive, depending on experience
Rewards: 32 days annual leave including bank holidays, Company Sick Pay Scheme, Workplace Pension, Employee Referral Bonus Scheme, Winter Flu Jab Service, Wellbeing Focus Group, Staff Discount in Country Stores and Life Assurance Cover (2 x salary)