Building a Brand Starts with a Story
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, we serve 130+ brands, including Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the Encore family of companies; Encore is a global leader in event production and technology. Recently, we were recognized as 2026 Chief Marketer Agency of the Year and received the Ad Net Zero Award for sustainability.
Contract: This is a 12‑month fixed‑term contract.
What You Would Get To Do
The Event Production Coordinator delivers exceptional administrative and technical support for event requests within client offices, serving as the primary technical point of contact, supporting the event production team, and ensuring seamless execution from planning through delivery. The role involves coordinating all event‑production related deliverables, managing production event finances, and providing essential on‑site support to the team and clients. The goal is to elevate event quality and engagement while maintaining high client satisfaction through meticulous organization and proactive problem‑solving.
Your Contributions
* Serve as technical consultant, translating complex production concepts and technical capabilities into practical solutions for non‑technical stakeholders and clients.
* Advise on technical best practices and venue capabilities to maximise event impact and engagement, aligning with event management and client expectations.
* Coordinate all event deliverables for the Event Production team, including videos, decks, music, audio stingers, graphic elements, and live‑stream links.
* Schedule tech checks, rehearsals, and client meetings to ensure seamless technical execution and event readiness.
* Provide on‑site administrative support for the Production team, including purchasing, resource coordination, scheduling, and run‑of‑show creation, acting as operational point of contact.
* Handle financial components for assigned events – quoting, billing, tracing – and manage expense tracking.
* Utilize internal event‑management systems, including scheduling tools and Google‑Suite.
* Oversee internal event calendars, coordinate studio bookings, manage staff schedules, and assign tasks.
* Generate, manage, and track all event production‑related quotes and expenses.
* Manage freelancer support for events – sourcing quotes, payment processing, auditing, and scheduling.
* Work with the Team Lead to ensure timely delivery of production elements to clients.
* Contribute to continuous improvement of operational efficiency by developing and refining best practices, templates, and documentation.
* Provide stakeholders with documentation and expectations concerning health, safety, and compliance regulations throughout planning and on‑site execution.
What We Are Looking For
* Bachelor’s Degree or equivalent experience (preferred).
* 3–5 years’ experience in meeting planning, production, AV sales, or AV operations.
* Exceptional interpersonal and communication skills, with a proven ability to build rapport and maintain professional relationships with clients, colleagues, vendors, and suppliers.
* Functional understanding of audio‑visual systems and processes.
* Client‑centric approach, delivering high‑quality service and proactively anticipating and addressing client needs.
* Empathetic and patient, adept at understanding diverse client requirements.
* Highly organized with excellent time‑management skills to handle multiple tasks and meet deadlines.
* Knowledge of Google applications or Microsoft Office Suite is preferred.
* Creative problem‑solver, resourceful, ambitious, and a collaborative team player.
* Calm and flexible under pressure.
* Fluent in English.
Benefits and Perks
* Private Medical Insurance with BUPA from day one.
* 28 Days Annual Leave plus Bank Holidays.
* Personal Volunteer Day.
* 20 Days of Sick Pay each year.
* Enhanced parental leave (Maternity & Paternity).
* Wellness stipend.
* Complimentary access to Headspace, Rocket Lawyer & Maven.
* Life Insurance.
* Employee Assistance Program (EAP).
* Cycle to Work Scheme.
* Season Ticket Loan.
* Mobile Phone Allowance.
* Pension scheme enhancements.
* Discretionary bonus structure.
* Global opportunities across multiple locations.
FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to a work environment free of discrimination. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to protected characteristics. If you feel you cannot meet the requirements, please let us know to discuss accommodations or alternative roles.
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