Service Advisor
Job Summary:
We are looking for a professional, customer-focused Service Advisor to join our busy aftersales team. You will be the key point of contact between customers and the workshop, ensuring a smooth, efficient, and high-quality service experience from booking through to vehicle handover.
Key Responsibilities:
*
Welcome customers and manage service, repair, and MOT bookings.
*
Act as the main liaison between customers and the workshop team.
*
Accurately raise job cards, provide estimates, and gain customer authorisation for work.
*
Keep customers informed of progress, additional work, and completion times.
*
Upsell service plans, repairs, and maintenance in a professional and transparent manner.
*
Ensure all administration and invoicing is completed accurately.
*
Deliver excellent customer service in line with brand and company standards.
*
Handle customer queries and complaints in a calm and professional manner.
Required Skills & Experience:
*
Previous experience as a Service Advisor or in a customer-facing automotive role.
*
Strong communication and organisational skills.
*
Ability to work in a fast-paced environment and manage multiple tasks.
*
Confident using DMS and IT systems.
*
Professional, friendly, and customer-focused approach.
Desirable:
*
Experience within a franchised dealership environment.
*
Knowledge of automotive repair and servicing processes.
*
Upselling or KPI-driven experience.
Benefits:
*
Competitive basic salary with bonus / OTE structure.
*
Ongoing training and career development.
*
Pension scheme and company benefits.
*
Supportive team environment with progression opportunities