Job Summary
Delta Hotels by Marriott Swindon is seeking a highly motivated and service-driven Front Office Manager to lead our front desk operations and deliver a seamless guest experience. This role is responsible for overseeing daily front office functions, ensuring exceptional service standards, and driving team performance in line with Marriott brand values.
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Key Responsibilities
* Manage the day-to-day operations of the front office, including reception, guest services, and concierge
* Lead, train, and motivate the front office team to deliver outstanding guest service
* Ensure smooth check-in and check-out processes, handling VIP arrivals and special requests
* Monitor room availability, rates, and occupancy in coordination with revenue management
* Resolve guest concerns promptly and professionally, ensuring high satisfaction levels
* Maintain compliance with Marriott brand standards, policies, and procedures
* Oversee scheduling, staffing levels, and performance management of the team
* Collaborate with housekeeping, maintenance, and other departments to ensure operational efficiency
* Prepare reports on occupancy, revenue, and guest feedback
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Requirements
* Proven experience in a front office supervisory or management role within hospitality
* Strong leadership and team management skills
* Excellent communication and interpersonal abilities
* Proficiency in property management systems (e.g., Opera or similar)
* Ability to work flexible hours, including weekends and holidays
* A passion for delivering exceptional guest experiences
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Preferred Qualifications
* Experience within Marriott or an international hotel brand
* Degree or diploma in Hospitality Management or related field
* Knowledge of revenue management principles
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What We Offer
* Competitive salary and benefits package
* Career development opportunities within Marriott International
* Staff discounts on hotel stays worldwide
* A supportive and dynamic working environment