Job Description
Job Title: Opportunity Centre Supervisor
Reports To: Volunteer Manager
Division: Charity
Team: Volunteering
Location: Cannock
Direct Reports: 3 Volunteer Support Assistants
Purpose of the Role
They believe every disabled child deserves a better future. For over 30 years, they’ve provided specialist equipment and support to families across the UK, becoming the largest charitable provider of specialist equipment for disabled children in the country. Volunteers play a vital role in this mission — contributing their time, skills, and passion to help them change lives.
As the Opportunity Centre Supervisor, you will lead the day-to-day operations of the Opportunity Centre in Cannock. This inclusive environment brings together volunteers of all backgrounds and abilities to support their work by processing donated stock for sale in their retail stores. In this hands-on and rewarding role, you will manage staff and volunteers, support recruitment and onboarding, and ensure the smooth, safe, and effective operation of the Centre.
Key Responsibilities
* Oversee daily management of the Opportunity Centre and ensure smooth operations
* Supervise volunteers and Volunteer Support Assistants, providing appropriate guidance and assigning stock-related tasks based on skills and ability
* Monitor and ensure timely and accurate stock processing in line with set standards
* Maintain accurate and up-to-date records on the volunteer database (training, hours, contact information)
* Ensure the availability of equipment and resources for stock processing
* Support recruitment, induction, and training of new volunteers
* Ensure compliance with all health and safety procedures and policies within the Centre
* Organise and participate in volunteer engagement events and activities
* Manage corporate volunteering days, including welcoming and inducting attendees
* Participate in external volunteer recruitment and promotional events
* Handle lifting and movement of stock as needed (e.g. cartons, roll cages)
Person Specification
Knowledge & Experience
* Proven experience in a supervisory or team leader role
* Experience working with or supporting volunteers, ideally across a diverse range of abilities
* Understanding of the value and impact of volunteering in the charity sector
Skills
* Confident and collaborative leader who can motivate and support others
* Strong interpersonal and communication skills
* Ability to problem-solve and prioritise effectively in a fast-paced environment
* Excellent organisational skills and attention to detail
* Proficient in IT systems, particularly Microsoft Office
* Knowledge of volunteering legislation and best practices (desirable)
Attributes
* Passionate about volunteering and inclusion
* Compassionate and approachable, with a people-first mindset
* Respectful, supportive, and a team player
* Professional, discreet, and able to maintain confidentiality
Other Requirements
* Adhere to their internal policies, including Health & Safety and Equality & Diversity
* Willingness to train, learn, and grow within the role
* This position requires an Enhanced DBS Check
Why Join Them?
You’ll be part of a charity making a real difference. You’ll work in a supportive and inclusive environment, helping to empower volunteers while contributing directly to improving the lives of disabled children and their families.
REF-221 876