Reports to: Head of Global Warranty & Aftersales Location:Poole
About the RoleWe are looking for a highly organised and proactive Warranty & Travel Administrator to support our fast-paced Warranty team. This rolebines global travel coordination with essential administrative and data support, ensuring smooth operations across field teams and internal stakeholders.
Key Responsibilities
Travel & Coordination
1. Manage end-to-end travel bookings (flights, hotels, visas, transport) for field and office teams
2. Ensure all travelplies withpany policy and approved suppliers
3. Prepare travel itineraries and approval documentation
4. Maintain accurate records of travel documents ( passports, driving licences)
5. Keep the field team “Away List” up to date for payroll purposes
Operational Support
6. Provide cover for key Warranty Field Service functions when required
7. Track and reconcile travel expenses andpany credit card usage
8. Maintain absence, holiday, and sickness records (Kronos)
Administration & Reporting
9. Manage and record PDI and Handover documentation across Salesforce, SAP, and internal databases
10. Support Customer Satisfaction Index (CSI) reporting andmunications
11. Maintain Warranty and Quality KPI reports and presentations
12. Analyse and monitor Salesforce warranty claims to support global dealer performance
13. Assist with Dealer Service Bulletins (DSBs),munications, and tracking
General Business Support
14. Prepare professional documents, presentations, andmunications
15. Take and distribute meeting notes for dealer and internal meetings
16. Maintain accurate filing systems (digital and physical)
17. Provide support for customer and distributor visits
18. Deliver general administrative support across the department
Skills & Experience
19. Strong organisational and multitasking skills in a fast-paced environment
20. Excellent written and spoken English
21. High attention to detail with strong numerical ability
22. Advanced IT skills (Microsoft Office, Salesforce, SAP, Kronos or similar systems)
23. Ability to work independently and use initiative
24. Experience in travel coordination or administrative roles preferred
Key Attributes
25. Proactive and solution-focused
26. Highly organised with strong attention to detail
27. Professional and confidentmunicator
28. Flexible and able to respond to urgent or changing priorities
Additional Information
29. This role requires discretion when handling confidential data
30. Flexibility in working hours may occasionally be required to support global teams
31. A professional and well-maintained working environment is essential
This is a temporary role for approx 6 months and could lead to a permanent position.
Fully office based in Poole, parking on site
£ - £ an hour - circa £30,000/£32,000