Job Description
Role Title: Contact Centre Sales and Service Advisor
Responsible for: N/A
Reporting to: Contact Centre Team Leader
Purpose of the Role:
* To be a key part of a multi skilled team that really excels in customer service through inbound/outbound calls and other multi communication channels.
* Provide an industry leading service to all customers that positively promotes the brand and Village values.
* Manage Customer Service contacts across all channels including email, voice, chat, social media, travel agent portals and other digital channels.
* Responsibilities include but are not limited to delivering sales & service for all business and leisure customers, gym members, corporate clients and travel agents.
You achieve this by;
1. Responding to all enquiries in a timely, confident & professional manner, displaying a clear & comprehensive knowledge of the hotels, their facilities and details, taking every opportunity to up sell & refer business at all times.
2. Ensure that all relevant customer information is captured accurately at first point of contact and is protected at all times to ensure that information gathering regulations are adhered to (GDPR, PCI).
3. Ensure that all communication is recorded effectiv...