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Working hours: 9am-5pm, Mon-Fri with the view to be flexible on business needs
Are you passionate about sustainability and customer success?
At Grundon, we are looking for a results-driven Account Manager to take charge of a portfolio of key clients using our industry-leading waste management solutions. You will play a vital role in driving growth, enhancing profitability, and delivering real environmental impact.
In this role, you will proactively develop strong client relationships, helping businesses achieve their sustainability goals while ensuring our services continue to add value.
If you're ready to make a difference and help shape a cleaner, greener future, we’d love to hear from you.
What you’ll be doing as an Account Manager
• Manage and grow a portfolio of commercial accounts across multiple industries, overseeing their operational and financial performance in line with client specifications, KPIs, and SLAs.
• Develop, implement, and continuously review tailored waste and recycling strategies aligned with client environmental and sustainability targets.
• Lead stakeholder engagement campaigns that promote Grundon’s services and support client sustainability goals.
• Attend monthly KPI and performance review meetings; maintain strong, regular contact with key client stakeholders.
• Provide accurate management information on time; analyse data to identify trends and opportunities for service improvement.
• Proactively identify and resolve operational or contractual issues before escalation.
• Organise presentations, seminars, engagement days, facility tours, and waste composition audits to enhance client engagement and awareness.
• Collaborate with stakeholders, including Innovation and Social Value Coordinators, to introduce new technologies, circular economy initiatives, and social value support.
• Conduct regular account reviews focusing on pricing, service value, profitability, and growth opportunities; ensure accurate billing and timely invoice payments.
• Coordinate with operational teams, subcontractors, and bid teams to support service delivery, contract renewals, and compliance with company policies and waste regulations.
What you’ll need:
• Minimum of 2 years’ experience in account management within the waste management/ sustainability sector
• Solutions-driven, proactive problem-solver focused on adding value and delivering measurable, KPI-driven results
• Excellent communication, negotiation, and relationship-building skills with the ability to engage and influence stakeholders at all levels
• Confident presenter skilled in client engagement and report writing, with strong attention to detail
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, with solid database skills
• Full UK driving licence – some travel may be required
What We Offer
• Discretionary company bonus.
• Pension scheme with a 5% employee contribution matched by Grundon.
• 30 days’ annual leave (inclusive of 8 bank holidays), which will increase with service, plus the option to buy up to 5 extra days' holiday.
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
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