Customer Service & Data Performance Lead
Salary: £30,000 £35,000
Location: Studley, Office-Based
Hours: Monday Friday, 08:30 17:00
An established organisation operating within the European logistics and supply chain sector is seeking a Customer Service & Data Performance Lead to join its UK operation. The business works closely with producers, transporters and retailers, delivering efficient, standardised solutions across a multi-country network.
The Role
This role sits at the heart of the business, overseeing customer service operations while taking ownership of data accuracy, reporting, and performance analysis. Acting as the day-to-day lead for the Customer Service team, the successful candidate will combine hands-on customer service with strong Excel-based reporting, KPI monitoring and process improvement.
This is an ideal opportunity for a supervisor or senior customer service professional with a genuine interest in data, analysis, and operational reporting, who enjoys working closely with multiple departments.
Please note: Advanced Excel skills are essential and will be tested as part of the interview process.
Key Responsibilities
Team & Operational Leadership
1. Day-to-day supervision of the Customer Service team
2. Resource planning to ensure workload cover...