Role: First Contact Administrator
Based: Sandwell
Rate: £22,308
Start Date: ASAP
Duration: Permanent
Hours: Full Time 37.5 hours
Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a First Contact Administrator.
Synopsis of duties:
Receiving referrals from agencies, stakeholders and individuals making initial contact
Taking calls from agencies, stakeholders and victims needing help, support and guidance.
To administer accurate, concise and up to date case management systems.
Ensure that clients have full access to all services and teams work together to create the best outcome for victims
To promote and raise awareness of all services to all appropriate stakeholders
Collect feedback on first contact services
To undertake administrative duties to ensure that external databases such as SHIP and
CORE are maintained
Essential Requirements:
Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar.
GCSEs English and Mathematics – Grade C or above.
Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately
Supporting Futures Consulting acts as both an employer and an agency