Infrastructure Support Engineer Managed Service Provider Location: Hybrid (Home-based weekly visits to Gloucestershire office) Salary: Competitive Bonus Benefits Were working with a high-growth Managed Service Provider who are seeking a talented Infrastructure Support Engineer to play a pivotal role in delivering best-in-class IT services to their client base. This is an opportunity to join a forward-thinking business thats redefining what great support looks like combining technical excellence with a consultative, customer-first approach. The Opportunity Youll act as the backbone of the IT support function, providing expert 2nd/3rd line support both remotely and on client sites. From advanced networking and firewalls to Microsoft 365, cloud, backup, and endpoint security technologies, youll be working across a broad tech stack that will keep your skills sharp and your career progressing. Day-to-day, youll: Lead on Helpdesk provision and act as a key escalation point. Troubleshoot and configure networks, firewalls, and Windows Server environments. Deliver remote and onsite project engineering for clients. Conduct technical assessments and produce high-quality reports. Build lasting relationships with clients, becoming a trusted technical partner. What Were Looking For We want someone with genuine passion for IT infrastructure and customer service. The ideal candidate will bring: Strong 2nd/3rd line skills across networking, firewalls (Fortinet preferred), and Windows Server. Hands-on experience with Microsoft 365, Intune, and Entra ID. Solid understanding of DNS, DHCP, IP subnetting, and routing. Knowledge of web filtering and email protection technologies. Experience in MSP or education environments (desirable, not essential). If youve also touched on backup tech (Acronis, Veeam), XDR/EDR platforms, or virtualisation (VMware/Hyper-V), even better. Why Apply? This is a chance to join a business that genuinely invests in its people and rewards results. Youll get: Competitive salary performance bonus. Hybrid working with home office budget. 22 days holiday bank holidays, increasing with service (plus your birthday off!). Electric vehicle salary sacrifice scheme. Company perks & wellbeing benefits. The freedom to innovate and a clear path for professional growth. If youre ready to take ownership, expand your skills across cutting-edge infrastructure technologies, and become a key player in a growing MSP wed love to hear from you.