Posted: 22h ago
The role
Weekend Customer Service Advisor (Hybrid)
About the RoleWere looking for an enthusiastic and customer-focused Weekend Customer Service Advisor to join our clients growing support team. This hybrid role is perfect for someone who thrives in a fast-paced environment and enjoys helping customers across multiple channels.
Working exclusively at weekends, youll play a key role in delivering exceptional customer service via phone, email, and social media, ensuring every enquiry is handled promptly, professionally, and accurately.
Working Hours:
- Saturday: 12:00pm 8:00pm
- Sunday: 12:00pm 8:00pm
Key Responsibilities
- Respond to customer enquiries via phone, email, and social media in a timely and professional manner
- Provide outstanding support and resolve customer queries efficiently
- Monitor and respond to social media comments and messages, helping to build strong customer relationships
- Identify potential risks or issues using Outlook and internal systems, taking proactive steps to resolve them
- Maintain accurate customer records and ensure compliance with internal processes and standards
- Work collaboratively with the wider customer service team to deliver a seamless customer experience
Systems & Tools
- Experience using CRM or ticketing ...
