Hire Desk Manager
Leeds
Salary £45,000 plus company Car
Fully office-based role 8am-5pm
Your new role
As the Hire Desk Manager, you will play a pivotal role in overseeing and optimising the daily operations of our Hire Desk Teams at two key locations in the North (being comfortable with regular travel between the two is essential). Your primary responsibility will be to lead and inspire a large team of Hire Controllers across both locations, ensuring the delivery of exceptional service to our customers via telephone and e-mail. This dynamic role requires high-level people-focused leadership, strategic management of processes, and the ability to drive operational excellence across multiple sites and a broad product range. This role sits within Operations and the Customer Success Division.
Key Responsibilities
* Lead, motivate, and mentor Hire Controllers across both sites, including direct management of Senior Hire Controllers and oversight of their teams, supporting on client calls, problem-solving and maintaining high levels of customer care.
* Foster a positive, collaborative culture with effective communication, aligned goals, and clear KPIs across both locations
* Oversee day-to-day operations, ensuring service consistency, efficiency, adherence to procedures, and continuous process improvement.
* Conduct regular performance reviews, coaching, and professional development; identify and develop talent for succession planning
* Manage recruitment, onboarding, and integration of new hires and provide continuous training to team members
* Build and maintain strong customer relationships, handle escalations professionally, and ensure high satisfaction levels.
* Maintain accurate records, operational systems, and administrative processes, including stock checks and quality control measures
* Generate and present performance reports
* Ensure compliance with health, safety, and company regulations, embedding a culture of accountability and compliance
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Desired Skills and Experience
Hire Desk Management
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