Overview
Join to apply for the Customer Service Team Leader role at William Hill.
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
As a Team Leader in one of our betting shops, you’ll be on the shop floor, engaging with customers and ensuring the best experience by leading your team and maintaining high standards.
Responsibilities
* Leading and motivating a team of Customer Service Representatives
* Coaching and development of your team
* Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
* Building relationships with customers and providing excellent customer service
* Championing safer gambling at all times
* Opening and closing the shop, with support from your team as required
* Ensuring your shop achieves targets
Working patterns
* Shops have opening times between 8am-10pm, Monday to Sunday
* Shifts are on a rota basis and may include evening and weekend work
What’s in it for you?
* Annual Pay Review & Bonus Scheme: base salary reviewed annually with an annual performance bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: extra paid day off for your birthday within your birthday month
* Subsidised travel: discounted or free Oyster card for roles based in London
* Training and development: induction programme plus ongoing training
* Career prospects: opportunities to progress (e.g., Cluster Operations Manager or Head Office)
* Pension plan: pension contributions matched to 4%
* Perks and discounts: discounts in high street shops, cinemas and holidays
What do you need to be successful?
* Aged 18+ (legal requirement)
* Supervisory experience and strong people skills
* Positive, can-do attitude with a professional and dynamic approach
* Strong interpersonal and empathy skills to engage customers from all walks of life
What happens next?
After you apply, our Talent Acquisition team will review your application. If successful, you’ll receive an email link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966. Our Retail team sits at the heart of our high-street experience. We empower our teams to work in a way that suits them, celebrate our differences, and win together.
More About Evoke
We’re a business that embraces change and progress. The power behind big-name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. We offer flexibility, trust, and the tools to protect our customers while they play. We invest in your future to help you develop your strengths and build a career that’s right for you.
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